Field Trainer

Key responsibilities 

• Identifying training opportunities within region of responsibility and devising recommendations to improve operational performance and business results through training.
• Coordinating and delivering in-house training programs for retail, including product (seasonal launch and product specific), induction, company profile, customer service, selling techniques, operational and KPI specific training
• In collaboration with Store & Area Management map out training plans for individual employees
• Facilitating learning through a variety of delivery methods including classroom training and one on one coaching
• Tracking and reporting training outcomes (i.e. satisfaction ratings, attendance & cancellations, increase of sales, KPI results etc)
• Management of training administration (i.e. maintaining training records, training material etc)
• Managing and maintaining in-house training materials and equipment (i.e. training presentations, props, tools etc)

This is achieved through:

• Impeccable interpersonal skills and ability to build and maintain relationships at all levels.
• Extensive operational and product knowledge
• Implementing and delivering effective training
• Exceptional time management and organizational skills
• Referring to global and local training programs and tools to devise and deliver group and individual training consistently.

In addition to the key responsibilities, the Field Trainer will support with retail related projects (i.e. new store set ups, retail conference, training conferences etc). The role is based in field and will interact regularly with the retail network, Area Management, Merchandise, Stock Control & VM.