ERP Support Section Manager

Job Overview
We are looking for an experienced ERP Section Manager to lead and manage the ERP unit within our organization, with a specific focus on overseeing the Microsoft Dynamics 365 Business Central (D365BC) system. The ERP Section Manager will be responsible for ensuring the system operates at its full potential, managing enhancements, and supporting seamless integration across business processes. This role requires a proactive leader with strong technical expertise in D365BC and the ability to collaborate effectively with cross-functional teams.

Responsibilities:

• Team Leadership: Manage and lead the ERP unit, including recruitment, training, and performance management to maintain a high-performing team.
• ERP System Management: Oversee the configuration, implementation, and maintenance of D365BC to meet company standards and support operational needs.
• Project Management: Lead ERP projects, such as system upgrades, new module implementations, and process improvement initiatives within D365BC, ensuring projects are completed on time and within budget.
• Collaboration: Work closely with department heads, key stakeholders, and cross-functional teams to understand business needs and ensure D365BC solutions align with organizational goals.
• Vendor Management: Manage relationships with ERP partners, consultants, and vendors, including overseeing service agreements and ensuring quick resolution of technical issues related to D365BC.
• Data Management: Ensure the accuracy, security, and integrity of data within D365BC, working with IT and data teams to uphold best practices.
• Process Improvement: Identify opportunities to optimize business processes through D365BCs capabilities and develop solutions that enhance efficiency and productivity.
• Compliance & Risk Management: Ensure ERP operations comply with company policies and regulatory requirements, implementing risk management strategies as needed.
• User Support and Training: Provide guidance, support, and training to users across departments, ensuring a strong understanding of the systems functionality.

Qualifications:

• Education: Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. A Masters degree is a plus.
• Experience: At least 3-5 years of experience in ERP systems management, specifically with Dynamics 365 Business Central, and at least 2-3 years in a leadership role.
• Technical Skills: Expertise in Microsoft Dynamics 365 Business Central, with knowledge of ERP system configurations, data integration, and reporting tools within D365BC.
• Project Management Skills: Proven ability to manage multiple D365BC projects simultaneously, with strong organizational, budgeting, and time management skills.
• Analytical Skills: Strong analytical and problem-solving abilities, with a solid understanding of business processes and ERP best practices within the D365BC environment.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to explain complex technical information to non-technical stakeholders.
• Certifications: PMP, Microsoft Dynamics 365 certifications, or other relevant certifications are a plus.

Preferred Attributes:

• Experience with Dynamics 365 Business Central applications or modules relevant to the FMCG or manufacturing industry.
• Familiarity with change management processes and leading teams through system upgrades or changes within D365BC.
• Strong strategic thinking skills, with the ability to align ERP initiatives with organizational objectives.