E-Commerce Manager (Hospitality)

Key Responsibilities

1. Product Management:
   • Refine tour descriptions, visuals, and inclusions for customer appeal.
   • Collaborate with operations to ensure product availability and optimize pricing strategies.
   • Implement strategies to drive guest reviews.
2. Yield & Pricing Management:
   • Dynamically manage session availability and pricing.
   • Optimize channel availability across distribution sources to balance growth and margins.
3. Partnership Management:
   • Build and maintain relationships with OTAs and partners.
   • Evaluate potential new partners.
4. New Revenue Opportunities:
   • Identify market trends, monitor competitors, and explore auxiliary revenue opportunities.
5. People Management:
   • Supervise a team of 24, handle escalations, and conduct performance reviews.

Qualifications and Experience

• Minimum 7 years in OTA segments (e.g., acquisition, account management, content management, customer reviews).
• Experience with booking software, channel management, and eDistribution (API/XML connectivity).
• Basic image editing skills and web content maintenance.