Project Manager

We're looking for an experienced Project Manager to take end-to-end ownership of a large-scale operational project delivered through a network of external vendor teams across multiple countries. You'll be accountable for delivery against target, budget, and quality standards, and for the day-to-day management of the partners and internal teams who make that delivery happen.

Day to day, you'll:

• Own delivery of the project against agreed targets, timelines, and budget
• Maintain the delivery plan and report progress, risks, and forecasts to senior management on a regular cycle
• Manage a network of external vendors and partners — onboarding, performance management, capacity planning, and commercial discussions
• Run the operating rhythm — regular reviews, delivery checkpoints, and sign-off gates — with clear ownership on every workstream
• Monitor quality against client requirements and take corrective action when output falls short
• Balance the competing priorities of volume, cost, and quality, and make and document the trade-off decisions
• Act as the primary point of contact for the client on delivery matters, including escalations and requests for clarification
• Identify operational bottlenecks and improve process, tooling, and reporting Line-manage and develop a small internal operations team

Qualifications

• 5+ years in project or operations management, including responsibility for delivery against a hard deadline
• Proven experience managing external vendors, suppliers, or contractors at scale
• Strong analytical skills and confidence working with data and spreadsheets to track performance and support decisions
• Excellent written and verbal communication, with the ability to present clearly to senior stakeholders and clients
• Experience working across multiple countries, cultures, and time zones
• Comfortable operating with ambiguity in a fast-moving environment
• Fluent English

Nice to have

• An additional language, particularly Thai or Mandarin
• A background in field operations, logistics, media production, or data collection
• Experience delivering against an externally defined quality standard or client scorecard
• Familiarity with SQL, BI tools, or AI assistants for self-service reporting
• A formal project management qualification (PMP, PRINCE2, or equivalent)