Job Description

The Business Support Officer ensures operational continuity and digital readiness within the Specialty Chemicals business unit. This role supports system migrations, manages business-critical tools, and provides practical support in the areas of data governance, project execution and compliance.

Key responsibilities

Customer Service Support

• Support customer service teams with operational follow-up, issue resolution and day-to-day process questions.
• Assist in monitoring customer service performance, identifying bottlenecks and proposing practical improvements.
• Help translate operational needs into clear system, reporting or workflow requirements.
• Provide support during onboarding, training and adoption of new tools or procedures within the customer service environment.

System and tool management

• Manage and support platforms such as PLATO/COFANO (ERP), HSSEQ App, CRM, HR, ServiceDesk Plus and SharePoint.
• Support system improvements and migrations, including pre-migration preparation, execution and post-migration validation.
• Handle service requests and incidents as a licensed technician in ServiceDesk Plus.
• Guide new project implementations and the start-up of business activities.

Operational support

• Handle service requests and incidents as a licensed technician in ServiceDesk Plus.
• Guide new project implementations and the start-up of business activities.

Data and document governance

• Maintain structured document repositories.
• Define and manage access rights and collaboration strategies in SharePoint and OneDrive.

Digitalization and compliance

• Contribute to digital transformation initiatives.
• Ensure compliance with internal policies and external regulations.

Collaboration and communication

• Actively participate in team sites and communication platforms.
• Coordinate with internal stakeholders and external partners to support business needs.

Your profile

• Bachelor's degree in Business Administration, Information Systems, Logistics or a related field.
• Fluent in English.
• Hands-on mindset, with very good communication and interpersonal skills.
• Flexible, committed, organized and self-motivated.

Our offer

• Join a leading and dynamic company with exciting career prospects
• Take on a varied and responsible role that offers exposure to different areas
• Develop your skills through continuous learning, professional development and overseas training at our headquarters
• Enjoy an attractive salary package