Danish-Speaking Customer Support Specialist

Danish-Speaking Customer Support Specialist – Meal Plan Subscription Industry (Lisbon)

Are you a Danish speaker who loves healthy living, food trends, and delivering top-tier customer experiences? We are looking for energetic, customer-focused individuals to join our team on-site in Lisbon supporting a leading global Meal Plan Subscription Brand. Help families and foodies across Denmark enjoy fresh, healthy ingredients delivered right to their doorsteps!

The Role

• Subscription Management: Assist Danish-speaking customers with active subscription modifications, delivery pausing, account reactivations, and menu selections.
• Logistics Support: Coordinate with delivery and fulfillment partners to track shipments, resolve delivery delays, and manage address updates in real-time.
• Billing & Payments: Handle inquiries regarding automated billing, promo codes, refunds, and payment method updates with precision.
• Feedback Collection: Actively log customer feedback regarding ingredient freshness, recipe selections, and box packaging to assist our culinary and quality assurance teams.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a modern, high-tech, and social office hub.

What We Offer

• Salary: Highly competitive base salary aligned with the premium Danish speaker bracket in Portugal.
• Hours: 40 hours per week (Standard operational shifts).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Training: Comprehensive paid onboarding focusing on subscription software, CRM tools, and brand communication styles.
• Culture: A diverse, multinational workplace featuring seasonal team events, free language courses, and clear internal paths for career progression.

Requirements

• Native or Near-Native Danish: Exceptional verbal and written communication skills with a friendly, helpful, and solution-oriented tone.
• English Proficiency: B2 level or higher to easily navigate training modules and internal global systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Soft Skills: Highly empathetic, calm under pressure when resolving delivery bottlenecks, and an excellent multitasker.
• Tech-Comfortable: Ability to manage multiple screen layouts, internal chat logs, and tracking systems smoothly.

Why Lisbon?

Lisbon seamlessly blends a thriving international corporate hub with a deeply relaxed coastal lifestyle. Spend your free time surfing, exploring historic neighborhoods, or enjoying world-class food in Europe's sunniest capital city.

Ready to bring healthy cooking straight to the Danish market? Apply today with your English CV!