German Speaking Business Travel Advisor (Hybrid)

German Speaking Business Travel Advisor

Job Overview

We are seeking a highly professional and detail-oriented German Speaking Business Travel Advisor to join one of the world's leading business process outsourcing (BPO) networks in Sofia, Bulgaria. Supporting a globally renowned American corporate travel provider, you will deliver premier, high-touch customer care to corporate travelers. Your primary focus will be coordinating global flight paths, premium hotel reservations, rail logistics, and emergency trip adjustments to ensure a seamless end-to-end journey for corporate clients.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: Hybrid

Your Role & Responsibilities

• Deliver elite, high-touch multi-channel support via phone and email to corporate professionals embarking on international business trips.
• Build custom configurations and rapid solutions for flight schedules, luxury hotel bookings, train connections, and global transit itineraries.
• Manage complex pre-trip arrangements alongside real-time, short-notice itinerary adjustments for travelers experiencing active transit delays or changes.
• Maintain an exceptionally polite, professional, and composed communication demeanor to successfully represent a premium corporate brand.
• Utilize specialized global distribution platforms, corporate travel booking systems, and internal communication software tools simultaneously.

Your Qualifications

• Language Proficiency: Fluent or native written and spoken German (C1 level minimum) paired with a strong operational command of English (B2 level minimum).
• Education: Minimum of a High School diploma or equivalent.
• Technical Skills: Sound digital literacy, confident typing speed, and day-to-day proficiency using MS Office applications.
• Core Competencies: Outstanding verbal articulation, active listening skills, highly organized task handling, and sharp analytical problem-solving traits.
• Experience (Advantage): Prior experience within a customer experience center, corporate travel agency, airline reservation hub, or premium hospitality sector is highly preferred.

Shifts & Working Hours

You can choose between two specialized schedule tracks based on your lifestyle preferences:

• Day Shift Option: Monday to Friday, scheduled between 09:00 and 20:00.
• Night Shift Option: Monday to Sunday, scheduled between 24:00 and 08:00 (this track yields a higher overall compensation premium).

Salary, Bonuses & Benefits

• Salary Range: €2,000 – €2,250 Gross base per month (specific compensation scales upward depending on your chosen day/night shift configuration).
• Allowances: Included monthly corporate food vouchers.
• Health Coverage: Premium advanced medical insurance plan combining both private health and full life insurance coverage.
• Perks: Monthly gym membership contributions, clear internal career progression pipelines, and exposure to elite corporate client management.
• Onboarding: Comprehensive, fully paid initial training program lasting 3 months to completely specialize your corporate travel systems knowledge.

Relocation Support (For Non-Local Candidates)

• Temporary Housing: 14 nights of fully covered hotel accommodation upon your arrival in Sofia.
• Travel Assistance: Complete inbound flight and travel expense reimbursement of up to 490 BGN (disbursed following your 6th month of employment).