German Speaking Customer Support – Retail & E-Commerce Solutions

German Speaking Customer Support – Retail & E-Commerce Solutions

Location: Greece – Athens On-site or Remotely within the country (Relocation Mandatory)

Professional Service for the Global Retail Industry

We are seeking a dedicated German-speaking Customer Support Specialist to join our team supporting one of the worlds leading retail and e-commerce brands. As the digital marketplace continues to evolve, we provide a professional environment where your expertise ensures a seamless experience for customers in Germany, Austria, and Switzerland. Based in Greece, you will enjoy a high standard of living, exceptional local cuisine, and a Mediterranean climate that offers over 300 days of sunshine annually.

Key Responsibilities

• Customer Consultations: Assist German-speaking customers with inquiries regarding product availability, technical specifications, and detailed sizing across a wide range of retail categories.
• Order Management: Manage the end-to-end customer journey, including order processing, tracking shipments, and handling returns or exchanges with precision.
• Technical Assistance: Support users with digital platform navigation, account management, and secure payment processing.
• Problem Resolution: Resolve service-related concerns with a professional and helpful approach, ensuring a positive brand experience and high customer loyalty.

Requirements

• Language: Native or C2-level German and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Professionalism: An organized, customer-focused mindset with excellent communication skills.
• Experience: Previous experience in retail, sales, or customer success is a strong advantage.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Greece and 4 full weeks of hotel accommodation upon arrival to ensure a smooth and comfortable transition as you find your new home.
• Work Flexibility: Choose between our modern, high-tech hub in Athens or work 100% remotely from any location within Greece.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) and performance-based incentives.
• Professional Development: Comprehensive paid training, private health insurance, and structured opportunities for career advancement within a global organization.
• Lifestyle: Benefit from a lower cost of living while accessing world-class fresh food and a work-life balance that allows you to fully experience the history and natural beauty of Greece.

Join Our Team

Experience a career that values your language expertise while offering a significant lifestyle upgrade in the heart of the Mediterranean. Submit your application today and begin your professional journey with us in Greece.