Czech Speaking Customer Support Agent for Gaming Industry

About the Role

Are you a native-level Czech speaker with a passion for gaming and customer service? Join our team in Varna as a Customer Support Agent Gaming Industry (Czech-speaking). Youll be helping players, solving issues and enhancing gaming experiences all within a vibrant international gaming hub by the Black Sea. Please note: Candidates must hold an EU passport or a valid work permit for Bulgaria.

Key Responsibilities

• Serve as the first point of contact for Czech-speaking players via chat, email and phone.
• Handle inquiries, issues and requests related to games, accounts and player experience.
• Troubleshoot gameplay, account or technical problems and escalate when needed.
• Document player interactions accurately in the CRM and help improve internal processes.

• Stay updated on game features, updates and player community feedback.

• Collaborate with cross-functional teams (QA, product, operations) to drive player satisfaction.

Requirements

• Native or fluent Czech language skills and strong English (written & verbal).
• Strong customer-service mindset: empathy, patience and strong communication skills.
• Interest in gaming / players mindset is a plus you understand the world of games from the user side.
• Ability to work in shifts (including evenings/weekends) as part of a 24/7 gaming environment.
• Tech-savvy with comfort using digital tools, ticketing systems and CRM platforms.

• Willingness to relocate to Bulgaria or already legally eligible to work there.

• EU passport or valid Bulgarian work permit required.

Whats Offered

• Competitive salary plus performance bonus scheme.

• Full relocation package to Varna (flights, accommodation, support) for eligible candidates.

• Training and development within a strong global gaming brand.

• Private healthcare and wellness benefits.

• A fun, inclusive, multicultural office environment by the sea great team culture and lifestyle.

• Career growth opportunities in the gaming industry across Europe.

If youre a Czech speaker driven by great service, love gaming and are ready to move your career forward in a dynamic, international environment wed love to hear from you. Apply now through Kats Recruitment and lets make your next move a game-changer!