German Speaking Customer Support Specialist – Sportswear Brand

German Speaking Customer Support Specialist – Sportswear Brand

Job Overview

We are seeking a fashion-focused and service-oriented German Speaking Customer Support Specialist to join a leading global service provider in Sofia, Bulgaria. Supporting an iconic international sportswear brand, you will act as the key touchpoint for retail consumers, managing multi-channel inquiries regarding e-commerce orders, digital account configurations, and pre- or post-purchase product details. This role is ideal for an enthusiastic professional looking to deliver premium consumer care within a fast-paced environment.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time at the Sofia office facility; there are no remote or hybrid options available for this project).

Your Role & Responsibilities

• Deliver high-quality consumer support via email, live chat, and voice channels in fluent German.
• Resolve pre-purchase and post-purchase inquiries, including package logistics, order tracking, returns, billing discrepancies, and size evaluations.
• Maintain complete and precise administrative summaries of all client cases and resolutions within tracking databases.
• Provide timely, courteous, and accurate responses to meet defined quality assurance and productivity standards.
• Collaborate with internal fulfillment and digital support teams to optimize global customer satisfaction metrics.

Your Qualifications

• Language Proficiency: Fluent or native written and spoken German (C1/C2 level).
• Core Traits: Exceptional communication and problem-solving skills with an empathetic, customer-first approach.
• Multitasking: Comfortable managing multiple user digital interactions simultaneously within a high-volume retail campaign environment.
• Work Ethic: Proactive, highly reliable, and capable of working well within a diverse, international team.
• Experience (Plus): Prior experience in customer care, retail helpdesks, e-commerce support, or contact center environments is a distinct asset.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week).
• Working Hours: 8 hours per day, scheduled Monday to Friday. Note: Specific shift schedules may vary based on seasonal business demands or platform updates.

Salary, Bonuses & Benefits

• Salary Range: €1,500 – €1,700 Gross base per month.
• Performance Bonus: Monthly performance incentives of up to €139 Gross (unlocked starting from your third month of employment).
• Allowances & Perks: * Monthly food vouchers.
  • Dedicated monthly transport allowance.
  • Access to a co-financed corporate sports card membership subscription.
• Health Coverage: Comprehensive private health insurance alongside an integrated dental package.
• Onboarding: Fully paid initial professional training and structured campaign onboarding.