German Speaking Customer Experience Specialist – Sports E-commerce

German Speaking Customer Experience Specialist – Sports E-commerce

Job Overview

We are seeking an energetic and solution-oriented German Speaking Customer Experience Specialist to join a leading global customer care provider in Sofia, Bulgaria. Supporting a major international sports e-commerce campaign, you will act as the core liaison for consumers, resolving a variety of account, billing, and order-related queries via phone, live chat, and email. This role is ideal for a fast-learning professional who thrives in a dynamic environment and is eager to develop a long-term career inside the digital retail sector.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site 

Your Role & Responsibilities

• Deliver exceptional omni-channel customer support via voice, chat, and email channels in fluent German.
• Ensure accurate, timely, and professional resolution of customer inquiries regarding online store orders, returns, tracking anomalies, and payment processing.
• Handle escalated customer cases with an empathetic, diplomatic approach to maximize user satisfaction and loyalty.
• Multitask efficiently across multiple digital platforms, order management systems, and internal knowledge databases simultaneously.
• Collaborate closely with your team and fulfillment logistics units to continuously enhance the overall consumer experience.

Your Qualifications

• Language Proficiency: Fluent in both German and English (written and spoken).
• Education: Minimum of a completed High School diploma.
• Core Skills: Strong problem-solving capabilities, logical thinking, sharp multitasking abilities, and a natural solution-oriented mindset.
• Adaptability: High comfort level working with multiple browser tabs and data management tools under time-sensitive goals.
• Experience: Prior experience within a contact center, customer service helpdesk, or BPO environment is required (specialized campaign training is fully provided).

Shifts & Working Hours

• Schedule: Full-time (40 hours per week) operating on a rotating shift framework with 2 set days off per week.
• Rotational Shifts: Scheduled between Monday and Sunday, covering standard shifts:
  • Shift A: 09:00 – 18:00
  • Shift B: 12:00 – 21:00

Salary, Bonuses & Benefits

• Salary Range: €1,500 – €1,700 Gross base per month.
• Performance Bonus: Monthly performance incentives of up to €139 Gross (unlocked starting from your 3rd month of employment).
• Allowances & Perks: * Monthly food vouchers.
  • Monthly transportation allowance.
  • Co-financed corporate sports card membership.
  • Taxi vouchers provided to cover safe commuting for late-night finishes.
• Health Coverage: Premium additional health insurance alongside an integrated dental care package.
• Onboarding & Growth: Fully paid training from day one, above-standard social benefits, and clear pathways for rapid professional promotion inside a global framework.