German Speaking Banking Customer Care Specialist

Banking Customer Care Specialist – German Speaker

Introduction

We are partnering with a global leader in customer experience and digital solutions to recruit German-speaking Banking Customer Care Specialists for a prestigious financial services project in Szczecin, Poland. This role is a perfect match for professionals who have an interest in finance, enjoy helping people, and want to build a career in a dynamic international environment.

Your Role

• Customer Support: Serve as the primary point of contact for German-speaking banking clients, handling inquiries via phone, email, and live chat.
• Financial Transactions: Assist customers with online and telephone banking services, including account management and transaction inquiries.
• Problem Resolution: Identify, troubleshoot, and resolve customer issues related to banking products, fees, and digital tools.
• Account Administration: Process product changes, update customer contact information (e.g., 3D Secure mobile numbers), and manage document verification for onboarding.
• Complaint Handling: Record customer complaints with care, initiate goodwill refunds where appropriate, and escalate complex issues when necessary.
• Data Accuracy: Document all client interactions meticulously in the CRM system to ensure a high-quality customer experience and follow-up.

Your Qualifications

• Languages: Fluent in German (minimum C1 level) and a good command of English (B2 level or higher).
• Communication: Exceptional verbal and written communication skills with a focus on empathy and patience.
• Technical Skills: Tech-savvy with the ability to navigate multiple systems simultaneously; familiarity with MS Office and CRM tools is a plus.
• Mindset: A proactive, problem-solving attitude with the ability to remain calm and professional under pressure.
• Experience: Previous experience in customer service, banking, or financial services is highly preferred but not always mandatory.
• Aptitude: Strong organizational skills, attention to detail, and a desire to learn about banking regulations and products.

The Offer

• Location: Modern office located in the heart of Szczecin, Poland.
• Work Model: Hybrid model (combining office and remote work) typically available after an initial adaptation period (3–6 months).
• Contract: Full-time employment with a stable labor contract (Umowa o pracę).
• Remuneration: Competitive base salary (e.g., approx. 7,500 PLN gross/month) plus performance-based monthly bonuses.
• Training: Comprehensive, fully paid professional training program and onboarding.
• Health & Benefits: Private healthcare package (e.g., Medicover), Multisport card subsidy, and life insurance.
• Perks: Regular team integration events, professional development tools, and career growth opportunities within a global BPO organization.
• Environment: A supportive, diverse, and multicultural work culture that values innovation and collaboration.

Are you ready to combine your passion for service with the world of finance? Apply today to join the banking support team in Szczecin!