Dutch Speaking Customer Service Advisor

Customer Service Advisor – Dutch Market

Introduction

A global leader in customer experience is seeking Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto, Portugal, this role is ideal for service-oriented individuals who enjoy solving customer issues and working in a fast-paced, tech-savvy environment. You will play a key role in supporting global users and ensuring high standards of communication and technical assistance.

Your Role

• Digital Support: Respond to customer inquiries via email and chat with a focus on clarity and professionalism.
• Technical Troubleshooting: Support users with technical questions, product-related issues, and troubleshooting for gadgets and social media tools.
• Process Adherence: Follow standard operating procedures (SOPs) and escalate complex or high-priority cases as necessary.
• Quality Maintenance: Meet and exceed service level agreements (SLAs), ensuring high accuracy and communication standards.
• Performance Growth: Actively participate in ongoing training, feedback sessions, and regular performance reviews.
• Adaptability: Quickly adapt to evolving digital tools and procedures in a fast-paced environment.

Your Qualifications

• Languages: Native or near-native Dutch (C2) and proficiency in English (B2 level).
• Communication: Excellent written communication skills with the ability to manage multiple chats or tickets simultaneously.
• Experience: Previous experience in tech support, social media, or digital advertising is considered a significant asset.
• Technical Aptitude: Ability to understand and troubleshoot complex product inquiries effectively.
• Attributes: High level of adaptability, flexibility, and strong attention to detail.
• Commitment: Minimum availability for a 6-month contract and willingness to work rotative shifts, including weekends.

The Offer

• Location: Vibrant on-site office in Porto, Portugal.
• Remuneration: Competitive base salary for the local market.
• Accommodation: Shared accommodation option available for international hires for up to 12 months.
• Travel Support: Reimbursement of travel costs
• Health: Private health insurance provided from day one (NIF & NISS required).
• Environment: Modern workspace with a multicultural team culture and continuous training.
• Growth: Real opportunities to progress within a future-forward tech environment supporting global brands.

Are you a tech enthusiast with a passion for helping others? We are looking for motivated advisors to join our team in Porto. Apply today!