Dutch Speaking Customer Support – Post-Sales Care & Retention

Dutch Speaking Customer Support – Post-Sales Care & Retention

Location: Greece – Athens On-site or Remotely within the country (Relocation Mandatory)

Professional Relationship Management and Brand Loyalty

We are looking for a professional Dutch-speaking Post-Sales Care Specialist to manage customer relationships following the initial purchase. In this role, you will be responsible for ensuring that our Dutch and Belgian clients derive maximum value from their products and services, fostering long-term loyalty and satisfaction. This position is based in Greece, offering a stable career path in a country known for its high quality of life, excellent Mediterranean cuisine, and mild year-round climate.

Responsibilities

• Customer Onboarding: Guide Dutch-speaking customers through the initial setup and installation of their products, ensuring a seamless start to their journey.
• Relationship Management: Conduct proactive follow-ups to assess customer satisfaction and provide personalized advice on product optimization.
• Warranty & Claims: Manage post-purchase inquiries regarding warranties, service contracts, and repair requests with professional precision.
• Feedback & Retention: Collect and analyze customer feedback to identify areas for service improvement and proactively address potential churn.
• Problem Resolution: Act as a dedicated point of contact for complex issues that arise after the sale, ensuring prompt and satisfactory resolutions.

Requirements

• Native or C2-level Dutch and professional proficiency in English.
• Mandatory: EU Passport or a valid permit to work in Greece. (Residence permits from other EU countries are not sufficient for employment in Greece).
• A professional, patient, and highly organized approach to client management.
• Strong communication skills and the ability to build trust with a diverse customer base.
• Previous experience in customer success, account management, or after-sales service is highly preferred.

Relocation & Benefits

• Premium Relocation Package: We provide your flight to Greece and 4 full weeks of hotel accommodation to ensure a comfortable transition as you find your new home.
• Work Flexibility: Choose between our modern, high-tech hub in Athens or work 100% remotely from any location within Greece.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses).
• Professional Perks: Full paid training, private health insurance, and clear pathways for career advancement within a global organization.
• Lifestyle: Benefit from a work-life balance that allows you to enjoy world-class fresh cuisine and 300 days of sunshine a year.

Join Our Team

Advance your career by joining a team that values your expertise in building lasting customer relationships while living in one of Europes most beautiful destinations. Submit your application today to start your professional journey with us in Greece.