Italian-Speaking Technical Support Specialist

Italian-Speaking Technical Support Specialist – Search Engine Ecosystems (Lisbon)

Are you an Italian speaker who loves technical problem-solving, web technologies, and digital architectures? We are seeking analytical and solutions-oriented individuals to join our international engineering and support hub on-site in Lisbon! In this role, you will act as a core technical point of contact, helping businesses, developers, and webmasters optimize their visibility, indexing, and performance on a world-leading search engine platform.

The Role

• Technical Troubleshooting: Diagnose and resolve complex technical issues related to search visibility, website indexing, API configurations, and webmaster tools for Italian-speaking clients.
• Infrastructure Support: Walk users and web developers through step-by-step solutions regarding DNS settings, SSL certifications, tracking code implementations (pixels/tags), and server-side crawl errors.
• Data & Analytics Review: Analyze website data errors, structured data markup validation, and site speed bottlenecks using internal diagnostic dashboards to provide optimizations.
• Incident Escalation: Replicate software bugs or algorithmic processing anomalies, document infrastructure faults, and cleanly escalate unresolved matters to Tier 2 engineering teams.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a state-of-the-art, high-tech corporate office hub.

What We Offer

• Salary: Highly competitive gross monthly package aligned with the premium Italian technical bracket in Portugal.
• Hours: 40 hours per week (Standard corporate business hours, Monday to Friday).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Advanced Tech Training: Deep-dive, paid technical onboarding covering web architecture, search mechanics, internal database systems, SEO diagnostics, and cloud software.
• Career Advancement: Clear, structured growth pathways to transition into Tier 2 Engineering, Quality Assurance, Technical Account Management, or Team Leadership.

Requirements

• Language Skills: Native or Near-Native Italian with a solid professional command of English (B2 or higher) to smoothly navigate technical documentation and global internal systems.
• Technical Foundation: Good understanding of web fundamentals (HTML, CSS, basic JavaScript, HTTP protocols, DNS configurations, or content management systems like WordPress).
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Problem-Solving Mindset: Exceptional logical thinking, patience, and the ability to break complex web development and infrastructure concepts down into simple, actionable steps.

Why Lisbon?

Lisbon is Europe's premier tech capital, attracting top-tier global IT brands and ambitious professionals from all over the world. Enjoy an unmatched quality of life, 300 days of sunshine, stunning Atlantic beaches, and a vibrant multicultural community while building a future-proof career in digital technology.

Ready to launch your technical career in Europe's sunniest tech hub? Apply today with your English CV!