German Speaking Social Media Support

German Speaking Social Media Support

Location: Porto, Portugal

On site role — Relocation required

Introduction

We are seeking a Customer Service Advisor fluent in German to support users of tech gadgets and online platforms for a leading global client. You will engage with customers via email and chat, resolving inquiries with professionalism and accuracy. This is a great opportunity for customer service enthusiasts who enjoy technology and digital environments.

Relocation is required. A comprehensive relocation package including flight tickets, hotel, and support is provided.
Only candidates with an EU passport or valid Portuguese work permit will be considered.

Responsibilities

• Respond to customer inquiries via email, chat, and other digital channels

• Support users with technical questions and product usage guidance

• Follow internal procedures to resolve cases efficiently

• Escalate complex issues when necessary

• Participate in training and performance reviews

Requirements

• Fluent German and good English communication skills

• Excellent written communication and problem-solving skills

• Experience in customer service or tech support (advantageous)

• Ability to adapt to evolving tools and procedures

• Flexibility to work varied shifts including weekends

What We Offer

• Competitive compensation package

• Full relocation support

• Professional training and development

• Opportunity to work in an international team

Ready to Make an Impact?

If youre customer-centric, tech-savvy, and fluent in German, join us in Portugal and elevate your service career!