German-Speaking Sales & Customer Advisor (Hybrid in Sofia)

German-Speaking Sales & Customer Advisor

Introduction

A leading customer experience company in Sofia, Bulgaria is seeking a German-speaking Sales & Customer Advisor. This role is perfectly suited for communicative, goal-oriented individuals who enjoy helping customers find the right digital solutions. You will provide support for essential telecommunications services while working towards performance targets in a professional, international environment.

Your Role

• Sales Interaction: Engage in both inbound and outbound sales calls to present tailored product and service solutions to customers.
• Service Support: Provide comprehensive customer support for internet, telephone, and television services, ensuring rapid and effective issue resolution.
• Customer Matching: Deeply understand customer needs to match them with the most suitable service offers, driving higher sales conversions.
• Service Excellence: Deliver a friendly and solution-oriented experience to every customer to maintain high satisfaction scores.
• Target Achievement: Work toward clearly defined sales and performance goals supported by uncapped commission and quality-based bonuses.
• Procedural Adherence: Follow established internal procedures throughout the full sales and consultation lifecycle.

Your Profile

• Languages: High fluency in German (C1 level).
• Communication: Strong interpersonal skills with a proven ability to persuade, negotiate, and build customer trust.
• Mindset: Highly organized, analytical, and goal-oriented with a positive "can-do" attitude.
• Adaptability: Willingness to learn new products and procedures quickly; a team player.
• Experience: Previous experience in sales or the BPO sector is a significant advantage, but not a requirement.

The Offer

• Location: Modern office in Sofia, Bulgaria, with the possibility of a hybrid work model (2 weeks office / 2 weeks home) after the initial period.
• Contract: Permanent employment contract with 21 days of paid annual leave.
• Schedule: Full-time or part-time options available (4h, 6h, or 8h shifts) between Monday and Friday (08:00 – 19:00).
• Training: 8 weeks of fully paid, on-site professional training (including a nesting phase).
• Remuneration: Attractive base salary supplemented by commissions, performance bonuses, and meal vouchers.
• Health: Private health insurance provided.
• Growth: Access to digital learning platforms and clear career progression paths within a growing global organization.
• Environment: Work in a multicultural team with modern office amenities including relaxation zones and team events.

Are you a persuasive communicator ready to thrive in a digital sales environment? Apply today to join the team in Sofia!