Dutch-Speaking Customer Service Representative

Dutch-Speaking Customer Service Representative – Online Advertising

Introduction

A global customer experience leader is recruiting passionate Dutch-speaking Customer Service Representatives for a high-profile project in the online advertising and social media industry. Based in Lisbon, Portugal, this role supports one of the world's leading technology companies. You will assist small and medium-sized businesses (SMBs) in growing their online presence, providing top-tier support for digital advertising products across multiple communication channels.

Your Role

• Client Support: Assist SMB clients with advertising account setup, product navigation, and troubleshooting to ensure an optimal customer experience.
• Campaign Optimization: Provide expert guidance on self-service advertising products, helping customers effectively manage and optimize their online campaigns.
• Multichannel Communication: Deliver clear and helpful solutions to customers via phone, email, and live chat.
• Problem-Solving: Proactively identify trends and resolve technical or account-related issues affecting multiple clients.
• Service Improvement: Gather and share product insights and customer feedback with engineering departments to help improve platform features and service quality.

Your Qualifications

• Languages: Native or near-native fluency in Dutch and a strong command of English (verbal and written).
• Tech-Savvy: Comfortable navigating digital platforms and a strong interest in the online advertising domain.
• Customer Focus: High level of empathy and a "customer-first" attitude aimed at resolving issues effectively.
• Analytical Skills: Ability to analyze problems and resolve them independently to ensure high levels of client satisfaction.
• Experience: Previous experience in customer service is preferred, especially within a call center or technical support environment.
• Flexibility: Availability to work in rotational shifts, which may include weekends and evenings.
• Education: High school diploma or equivalent qualification.

The Offer

• Location: Vibrant on-site role in Lisbon, Portugal, within a supportive and dynamic team environment.
• Remuneration: Competitive salary and benefits package with a performance-driven culture.
• Relocation Support: Comprehensive assistance for international hires, including coverage of relocation costs and provided accommodation.
• Health: Private health insurance provided from the first day of employment.
• Professional Growth: Intensive initial training and continuous support to help you advance within a rapidly growing global company.
• Culture: Join a multicultural team with a progressive company culture and immediate start dates available.

Are you ready to help businesses succeed in the digital world? If you are a tech-oriented professional with a passion for customer success, apply today to join the team in Lisbon!