Polish Speaking Technical Support Advisor

Technical Support Advisor (Polish Speaking) – 100% Remote (Bulgaria)

Are you a fluent Polish speaker with a passion for helping others and a knack for technology? Do you want to make a real difference in patients' lives?

We are looking for empathetic and tech-savvy Technical Support Advisors to join our team in Bulgaria. In this role, you will be helping diabetes patients navigate their life-changing medical devices with confidence.

Your Role & Responsibilities

As a Technical Support Advisor, you will be the first line of support for users and healthcare professionals. Your daily tasks will include:

• Providing high-quality voice-based technical support to customers in Dutch.
• Troubleshooting and resolving technical inquiries regarding the insulin pump system.
• Guiding users step-by-step through device setup, software features, and connectivity issues.
• Delivering empathetic, clear, and reassuring assistance to ensure patient safety and peace of mind.
• Documenting support interactions accurately in our system.

Who We Are Looking For

• Language Skills: Native or near-native fluency in Polish (written and spoken), plus a good working level of English.
• Communication: Exceptional listening and communication skills with a highly empathetic, patient-first mindset.
• Technical Aptitude: Comfort navigating software, apps, and hardware troubleshooting. (Previous experience in technical support or healthcare is a huge plus!)
• Eligibility: EU Citizenship is required.
• Location: Based in Bulgaria

What We Offer

• 100% Remote Work: Work from the comfort of your home anywhere in Bulgaria.
• Meaningful Impact: Support cutting-edge healthcare technology that significantly improves people's daily lives.
• Comprehensive Training: We will fully equip you with the knowledge you need regarding Medtronic's systems and products before you take your first call.
• Professional Growth: Opportunities to build a career in the rapidly growing healthcare and technical support sectors.

How to Apply

If you are ready to take on a rewarding role where your language skills and technical curiosity can change lives, we want to hear from you!