Italian Speaking Customer Support – Online Banking & Digital Finance

Italian Speaking Customer Support – Online Banking & Digital Finance

Location: Greece – Athens On-site (Relocation Mandatory)

Professional Financial Services in a Modern Digital Landscape

We are seeking a meticulous Italian-speaking Digital Banking Specialist to join our growing financial services team. As the fintech sector continues to expand, we provide a professional and secure environment where your expertise helps Italian customers navigate the future of banking. Based in Greece, you will join an international hub of professionals who enjoy a high quality of life, 300 days of sunshine, and a culture that perfectly balances a rewarding career with leisure and world-class Mediterranean cuisine.

Responsibilities

• Account Management: Assist Italian-speaking clients with account opening, identity verification (KYC), and the management of digital assets and savings.
• Transaction Security: Monitor and resolve inquiries regarding international transfers, payment processing, and card security.
• Technical Assistance: Support users with mobile banking app navigation, two-factor authentication (2FA), and digital wallet integrations.
• Compliance & Fraud Prevention: Identify and report suspicious activity while guiding customers through security protocols with professional precision.
• Problem Resolution: Resolve billing discrepancies and service-related concerns with a calm, empathetic, and solution-oriented approach.

Requirements

• Native or C2-level Italian and professional proficiency in English.
• Mandatory: EU Passport or a valid permit to work in Greece. (Please note: Residence permits from other EU countries are not sufficient for employment in Greece).
• A professional, detail-oriented mindset with the ability to handle sensitive financial data.
• Previous experience in banking, insurance, or a related financial sector is highly preferred.

• Strong communication skills and the ability to explain complex financial terms clearly.

Relocation & Benefits

• Standard Relocation Package: We provide your flight to Greece and 2 weeks of hotel accommodation upon arrival to ensure a smooth transition as you settle in.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) and performance incentives.
• Professional Development: Comprehensive paid training in financial regulations and digital banking tools, private health insurance, and structured career growth.
• Lifestyle: Enjoy a lower cost of living, world-class fresh food, and a work-life balance that allows you to explore the history and natural beauty of Greece.

Join Our Team

Advance your career in the fintech industry while living in one of Europes most beautiful and sun-drenched destinations. Submit your application today to start your professional journey with us in Greece.