Dutch Speaking Customer Support Advisor

Customer Support Advisor with Dutch (Medical Devices)

Introduction

A global leader in customer experience and business solutions is recruiting Dutch-speaking Customer Support Advisors for a prestigious project in Porto, Portugal. You will be supporting a world-renowned leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to patients using advanced medical devices that improve lives across Europe.

Your Role

• Patient Care: Provide empathetic customer care and technical assistance for diabetes medical devices and accessories.
• Technical Support: Deliver troubleshooting and technical guidance for medical devices across multiple channels (phone, email, chat, and SMS).
• Order Management: Manage order intake, renewals, and related medical documentation in strict compliance with internal procedures.
• Compliance: Follow defined scripts and standardized procedures to ensure adherence to regulatory and safety standards in the healthcare sector.
• Situation Management: Apply active listening and high levels of professionalism when handling sensitive, urgent, or challenging patient cases.
• Accuracy: Ensure meticulous data entry and management of large volumes of patient information.

Your Qualifications

• Languages: Fluent Dutch (C1+) and strong English skills (C1).
• Attributes: Organized, detail-oriented, and capable of prioritizing tasks effectively in a fast-paced environment.
• Soft Skills: High level of empathy, active listening, and the ability to remain calm and effective under pressure.
• Expertise: Previous experience in customer service, healthcare, or technical support is an advantage.
• Knowledge: Familiarity with diabetes care or medical devices is considered a significant plus.
• Adaptability: Ability to support multiple European markets simultaneously and manage diverse documentation requirements.

The Offer

• Location: Modern on-site office in the vibrant city of Porto, Portugal.
• Health & Wellness: Private health and life insurance provided from day one of employment.
• Benefits: Monthly meal allowance and additional employee perks.
• Relocation Support: Comprehensive support available, including reimbursement of flight costs and provided accommodation for eligible international hires.
• Development: Fully paid initial training program and continuous professional support to help you grow.
• Culture: Join a multicultural and supportive team within a progressive global company.
• Growth: Real opportunities for career advancement within an international business environment.

Are you ready to use your language skills to make a real difference in patients' lives? We are looking for empathetic professionals who take pride in high-quality medical support. Apply today to join the team in Porto!