Danish-Speaking Customer Service Representative

Danish-Speaking Customer Service Representative

Introduction

A global leader in customer experience and digital services is seeking Danish-speaking Customer Service Representatives to support world-renowned brands (such as those in the streaming, e-commerce, or automotive sectors). This role is based in Lisbon, Portugal, and is designed for empathetic, problem-solving individuals who enjoy working in a vibrant, multicultural environment. You will serve as the first point of contact for the Danish market, ensuring high levels of customer satisfaction and loyalty.

Your Role

• Multichannel Support: Be the primary point of contact for Danish-speaking customers via phone, email, and live chat.
• Inquiry Resolution: Address a wide range of queries, from general information and account management to technical troubleshooting and billing questions.
• Customer Journey: Manage cases with professionalism and empathy, aiming for first-contact resolution while handling complex or sensitive situations with care.
• Documentation: Accurately record all customer interactions and solutions in the CRM database to ensure data integrity.
• Collaboration: Work closely with team members and internal departments to improve the customer journey and escalate issues when necessary.
• Brand Representation: Act as a brand ambassador, maintaining high service standards and staying up-to-date with the latest product features and company policies.

Your Qualifications

• Languages: Native or fluent proficiency in Danish (C1/C2) and a good command of English (B2) for training and internal communication.
• Experience: Minimum of 6 months to 1 year of experience in customer service, retail, or a call-center environment is preferred.
• Communication: Excellent interpersonal, verbal, and written communication skills.
• Technical Skills: Tech-savvy with the ability to navigate multiple digital platforms and a basic understanding of MS Office.
• Soft Skills: A solution-oriented mindset, strong emotional intelligence, and the ability to remain calm under pressure.
• Flexibility: Willingness to work on a rotational shift pattern, which may include weekends or bank holidays.

The Offer

• Location: Modern offices in Lisbon, Portugal, often located near the beach or in the heart of the city.
• Remuneration: Competitive base salary plus performance-based bonuses.
• Relocation Support: Comprehensive package typically including flight reimbursement and provided accommodation (shared company apartment) for those moving from abroad.
• Health & Wellness: Private health insurance and access to wellbeing initiatives.
• Training: Fully paid professional training and onboarding to set you up for success.
• Culture: A progressive and inclusive international work environment with regular social events and team-building activities.
• Career Growth: Clear pathways for professional development and internal mobility within a global organization.

Are you ready to start an international career in one of Europes most beautiful capitals? We are looking for customer-obsessed individuals to join our team in Lisbon. Apply today!