Dutch-Speaking Road Services Customer Care Specialist

Dutch-Speaking Road Services Customer Care Specialist

Introduction

A leading international outsourcing group in Portugal is recruiting Dutch-speaking Customer Support & Billing Specialists for a critical public services operation in Porto. The project focuses on supporting essential road infrastructure services, managing a combination of customer care, billing, and administrative communication. This is a stable, long-term opportunity within a structured and regulated environment, ideal for individuals who value professional accuracy and essential service support.

Your Role

• Inquiry Management: Handle customer queries regarding accounts, billing, toll services, and general road infrastructure information.
• Traceability: Accurately register requests, complaints, and clarifications in internal systems to ensure full operational transparency.
• Financial Tasks: Perform billing activities, revenue collection support, and financial reconciliation tasks.
• External Communication: Coordinate with external entities, including regulatory bodies and authorities, when necessary.
• Compliance: Ensure all data handling and administrative tasks comply with both internal standards and external regulatory requirements.
• Multichannel Support: Deliver professional assistance through phone, email, and various digital communication channels.

Your Profile

• Languages: Native or C1 level Dutch and a good command of English.
• Attributes: High level of organizational skills, reliable in following strict procedures, and detail-oriented.
• Communication: Able to communicate clearly and professionally across digital and vocal channels.
• Technical Skills: Confident handling administrative documentation, billing data, and internal databases.
• Adaptability: Comfortable working within a structured and regulated "essential-services" environment.
• Experience: Previous experience in customer service, billing, administration, or collections is considered a strong advantage.

The Offer

• Location: Modern office in the Porto area with excellent public transport links.
• Contract: Portuguese employment contract with full social security coverage and 22 days of paid annual leave.
• Schedule: Rotational shifts (8 hours/day + lunch) between 07:00 and 23:00, Monday to Sunday.
• Remuneration: Monthly salary includes holiday and Christmas bonuses paid monthly; meal allowance provided via card.
• Health: Private health insurance provided from day one of employment.
• Relocation Support: Reimbursement of flight costs and optional company accommodation available for eligible international hires.
• Training: Fully paid professional training program provided before starting the role.
• Culture: Join a multicultural team within a progressive and stable international organization.

Are you ready to support essential public infrastructure? If you are a detail-oriented professional with a passion for structured customer care, apply today to join the team in Porto!