Portuguese Speaking Customer Support Agent – Gaming Industry

Customer Support Agent – Gaming Industry (Portuguese Speakers)

Introduction

A global leader in customer experience management is recruiting Portuguese-speaking Customer Support Agents for their team in Varna, Bulgaria. In this role, you will support a prominent client in the gaming and betting industry, serving as the first point of contact for players worldwide. This is a dynamic on-site position located close to the beach, perfect for passionate individuals who enjoy gaming and sports.

Your Role

• Inquiry Management: Handle a variety of customer queries regarding account setup, login issues, identity verification, betting rules, bonus requests, and platform navigation.
• Financial Assistance: Assist users with inquiries related to deposits, withdrawals, and other financial transactions within the platform.
• Multichannel Support: Provide high-quality service primarily via live chat and email, with future potential for voice and social media support.
• Problem Solving: Deliver prompt and compliant solutions to technical and service-related challenges to ensure a seamless gaming experience.
• Relationship Building: Build and maintain customer trust through empathetic, professional, and clear communication.
• Process Feedback: Provide internal insights and suggestions to help optimize processes and improve the overall customer journey.

Your Qualifications

• Languages: Native-level proficiency in Portuguese and advanced communication skills in English.
• Experience: Ideally, at least 1 year of experience in a customer-facing role (call center, retail, or similar).
• Gaming Interest: Familiarity with the gaming industry and an interest in sports is a significant advantage.
• Compliance Knowledge: Awareness of responsible gaming practices, data protection regulations, and industry standards.
• Soft Skills: Strong empathy, active listening skills, and the ability to personalize service based on the customers experience level.
• Technical Skills: Proficient in MS Office and capable of quickly adapting to new digital platforms.
• Availability: Willingness to work a rotational shift pattern, which includes weekends and nights.
• Education: High school diploma or equivalent.

The Offer

• Location: Modern on-site office in Varna, Bulgaria, situated close to the beach.
• Remuneration: Competitive base salary for the local market and sector.
• Relocation Support: Comprehensive package including reimbursement of flight costs and 21 days of paid hotel accommodation (temporary accommodation).
• Environment: A supportive, collaborative, and multicultural team culture within a rapidly growing global company.
• Development: Full initial training and continuous professional support to help you advance your career in the gaming industry.
• Lifestyle: Enjoy a dynamic workspace in a beautiful coastal city with various employee benefits.

Are you a sports enthusiast with a talent for customer care? We are looking for motivated agents to join the gaming team in Varna. Apply today!