Italian-Speaking Retail Support Specialist

Italian-Speaking Retail Support Specialist (Lisbon)

Are you an Italian speaker who loves retail, fashion, or e-commerce? We are seeking dynamic, customer-oriented individuals to join our international team on-site in Lisbon! In this role, you will support a premier global retail brand, helping customers enjoy a seamless shopping experience from browsing to checkout and beyond.

The Role

• Customer Advisory: Assist Italian-speaking shoppers with product inquiries, sizing guides, order modifications, and store policies via phone, email, and live chat.
• Order & Logistics Tracking: Help customers track their shipments, manage package returns, process exchanges, and resolve shipping delays.
• Billing & Refund Support: Securely manage transactions, verify promotional codes, update payment methods, and process refunds or store credits.
• Brand Representation: Deliver an elevated, welcoming service experience that builds customer loyalty and reflects the premium standards of the retail brand.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a modern, stylish, and high-energy corporate office hub.

What We Offer

• Salary: Competitive gross monthly package tailored to the Italian speaker bracket in Portugal.
• Hours: 40 hours per week (May include rotational shifts aligned with retail shopping peaks and weekends).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Training: Comprehensive paid onboarding covering internal retail software, supply chain tracking tools, and brand communication training.
• Culture: A diverse, multinational workplace with seasonal team-building events, retail employee discounts, and clear paths for internal career growth.

Requirements

• Language Skills: Native or Near-Native Italian with a strong professional command of English (B2) to navigate technical tools and global training frameworks.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Soft Skills: Empathetic, patient, highly organized, and naturally solution-oriented.
• Retail Passion: Prior experience in retail, hospitality, customer service, or e-commerce is highly valued but not strictly mandatory.
• Tech Comfort: Ability to multitask smoothly across order management systems and digital chat platforms.

Why Lisbon?

Lisbon seamlessly blends a thriving international corporate hub with a deeply relaxed coastal lifestyle. Spend your free time surfing, exploring historic neighborhoods, or enjoying world-class food in Europe's sunniest capital city.

Ready to step into the future of global retail? Apply today with your English CV!