Portuguese Speaking Customer Success Specialist (Hybrid)

Portuguese Speaking Customer Success Specialist (Social Media)

Job Overview

We are seeking a relationship-driven and organized Portuguese Speaking Customer Success Specialist to join a global technology services provider in Sofia, Bulgaria. Supporting an elite customer success program for a major international social media hiring and professional networking platform, you will manage net-new Hiring Enterprise Program (HEP) corporate accounts. Your mission is to drive software deployment, optimize user engagement, track lifecycle milestones, and ensure corporate clients maximize their license activations and return on investment (ROI).

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: Hybrid 

Your Role & Responsibilities

• Onboarding & Implementation: Drive implementation setup workflows for newly acquired enterprise clients, ensuring complete quality assurance across all platform product integrations.
• Product Adoption: Guide corporate accounts on configuration best practices, platform navigation, and engagement strategies to boost platform usage and user engagement.
• Milestone Tracking: Monitor and record client customer lifecycle touchpoints, license activation compliance, and system milestones within internal CRM platforms.
• Technical Support Coordination: Triage software troubleshooting tickets, routing complex systemic issues efficiently while ensuring seamless account functionality.
• Relationship Management: Build rapid operational trust with stakeholders, managing cross-functional tasks across internal departments to improve client satisfaction.

Your Qualifications

• Language Proficiency: Complete fluency in both Portuguese and English (C1 level minimum, written and verbal).
• Technical Literacy: Expert operational knowledge of MS Office applications (specifically Outlook, Word, PowerPoint, and Excel) alongside comfort working within case queues/CRM software.
• Core Competencies: Exceptional structural organization, project management, clear time management capabilities, and the ability to work independently with minimal oversight.
• Experience (Preferred): Prior experience within a BPO/client support environment, Customer Success management, Account Management, Talent Acquisition/Agency Recruitment, Corporate Training, or Project Management.

Shifts & Working Hours

• Schedule: Full-time (40 hours per week), scheduled Monday to Friday. Enjoy completely free weekends!
• Shift Track Options: Candidates will be allocated to one of the following fixed schedules based on business needs:
  • Track A: 12:00 – 21:00
  • Track B: 16:00 – 01:00 (Includes transport/taxi solutions for late-night finishes)

Salary, Bonuses & Benefits

• Salary Range: €1,600 – €1,800 Gross base per month (plus target-driven performance bonuses ranging from €650 – €800).
• Onboarding: Comprehensive initial corporate platform training and continuous upskilling pathways.
• Health & Wellness: Premium medical coverage package alongside dedicated corporate wellness and mental health initiatives.
• Career Evolution: Visible long-term career advancement paths and internal cross-functional promotion tracks inside an international organization.

Relocation Support (If Moving to Sofia)

• For eligible candidates migrating to Bulgaria to accept the role, a complete relocation assistance package is provided. This includes 14 nights of fully covered hotel accommodation upon arrival and travel/flight reimbursement of up to 490 BGN (disbursed following your 6th month of continuous employment).