Italian Speaking Customer Support – Logistics & Delivery

Italian Speaking Customer Support – Logistics & Delivery

Location: Athens, Greece (Office-Based)

Keep Europe Moving from our Athens Tech Hub

We are seeking a professional Italian-speaking Customer Service Specialist to support one of Europe's largest, fastest-growing delivery and logistics networks. In this role, you will be the core point of contact for Italian consumers and e-commerce partners, working directly from our state-of-the-art office hub in Athens. Joining our collaborative on-site team means working in a high-energy, multicultural corporate environment while enjoying a premium Mediterranean lifestyle. Swap the stressful commute back home for 300 days of Aegean sunshine and a rewarding career.

Key Responsibilities

• Shipment & Tracking Support: Handle incoming inquiries from Italian-speaking customers regarding parcel delivery statuses, transit delays, and delivery updates.
• Logistics Resolution: Coordinate in real-time with couriers, distribution centers, and sorting hubs to quickly locate and expedite missing or priority shipments.
• Account & Billing Management: Assist business vendors and retail customers with delivery scheduling, address corrections, and payment or claims processing.
• E-Commerce Liaison: Support digital shoppers and major online retailers with return protocols, specialized courier requests, and lost/damaged freight inquiries.
• Logistical Documentation: Maintain meticulous records of all service tickets and transport updates using modern CRM platforms and internal tracking systems.

Requirements

• Language: Native or C2-level Italian and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Location: Must be willing to work from our physical office hub in Athens (central location with excellent transit access and modern amenities).
• Communication: Excellent verbal and written skills with a professional, solution-oriented approach to fast-paced customer inquiries.
• Aptitude: Strong multitasking abilities, sharp attention to detail, and comfort navigating complex digital logistics systems.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Athens and 4 full weeks of hotel accommodation upon arrival to give you ample time to settle in and find your permanent apartment.
• Modern Office Culture: Work in a high-tech, multicultural campus featuring modern workspaces, collaborative zones, and excellent on-site employee amenities.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus performance-based incentives.
• Professional Perks: Full paid training by industry experts, private health insurance, and structured internal pathways into management, training, or quality assurance.
• Lifestyle: Benefit from a lower cost of living while enjoying the rich history, world-class nightlife, and nearby beaches of the Greek capital.

Join Our Team

Deliver world-class logistics service while unlocking an exceptional lifestyle upgrade in Europe's historic capital. Submit your application today to start your professional journey with us in Athens.