German-Speaking Customer Experience Specialist

German-Speaking Customer Experience Specialist – Gdansk, Poland

Introduction

We are partnering with a global leader in customer experience to recruit German-speaking Customer Experience Specialists for a major telecommunications and digital services project in Gdansk, Poland. This role is ideal for individuals who enjoy problem-solving and want to build an international career in one of Poland's most beautiful coastal cities. You will be the voice of a premier brand, ensuring customers receive top-tier technical and administrative support.

Your Role

• Inquiry Management: Handle inbound inquiries from German-speaking customers via phone, email, and chat regarding account settings and service features.
• Technical Troubleshooting: Guide users through step-by-step solutions for connectivity, hardware, or software-related issues.
• Billing & Contracts: Assist with queries related to invoices, payment methods, and contract renewals or modifications.
• Service Excellence: Maintain high satisfaction scores by providing empathetic, professional, and efficient resolutions.
• Data Accuracy: Document all customer interactions precisely within the CRM system to ensure seamless follow-up and reporting.
• Continuous Improvement: Share customer feedback with the quality team to help optimize internal processes and product offerings.

Your Qualifications

• Languages: Native or near-native proficiency in German (C1/C2 level) and a good command of English (B2 level).
• Communication: Exceptional verbal and written communication skills with a focus on patience and clarity.
• Technical Aptitude: Tech-savvy with the ability to navigate multiple systems simultaneously; familiarity with CRM tools is a plus.
• Problem-Solving: A proactive mindset with the ability to remain calm and professional in a fast-paced environment.
• Experience: Previous experience in customer service, tech support, or a call center environment is an advantage but not mandatory.
• Soft Skills: Detail-oriented, organized, and a strong team player.

The Offer

• Location: Modern, high-tech office in Gdansk, Poland, known for its vibrant culture and proximity to the Baltic Sea.
• Remuneration: Competitive base salary for the local market plus performance-based monthly bonuses.
• Relocation Support: Comprehensive package including reimbursement of flight costs and temporary hotel accommodation upon arrival.
• Training: Fully paid, professional initial training and continuous on-the-job coaching.
• Health & Benefits: Private medical healthcare (e.g., Luxmed), life insurance, and a Multisport card for gym access.
• Development: Clear career progression paths into roles like Quality Analyst, Trainer, or Team Leader.
• Environment: Join a multicultural team with a progressive company culture and regular social events.

Are you ready to combine a professional career with the lifestyle in Poland? Apply today to join the German-speaking team in Gdansk!