Slovenian Customer Service Specialist

Slovenian Customer Service Specialist

Introduction

A leading Outsourcing/BPO consultancy is recruiting Slovenian-speaking Customer Service Specialists for a major tobacco company in Sofia, Bulgaria. This role is the primary point of contact for customers, focusing on delivering high-quality service and professionalism through various digital and vocal channels. If you are a motivated communicator with a passion for customer satisfaction, this is a great opportunity to join a dynamic, international team.

Your Role

• Brand Representation: Serve as a professional representative of the brand, providing support via inbound calls, live chat, email, and social media.
• Customer Interaction: Act as the primary touchpoint for Slovenian-speaking customers, ensuring clear and helpful communication.
• Problem Solving: Efficiently troubleshoot and resolve customer issues to maximize overall satisfaction levels.
• Process Excellence: Maintain professionalism and high service standards as the front line of the company's service delivery.

Your Qualifications

• Languages: Native-level fluency in Slovenian (C2) and a good command of English (B2+).
• Communication: Excellent verbal and written communication skills with a customer-oriented attitude.
• Experience: Previous experience in customer service or a related field is preferred.
• Technical Skills: Good typing and computer skills (MS Office); proficiency in using CRM systems is highly desirable.
• Attributes: High attention to detail, accuracy, and the ability to work both independently and as part of a collaborative team.
• Education: High school education or equivalent.

The Offer

• Location: Conveniently located office in Sofia, Bulgaria, with easy access to metro and bus lines.
• Remuneration: Competitive salary supplemented by monthly performance-based bonuses.
• Relocation Support: Comprehensive package including travel expenses and temporary accommodation if required.
• Training: Fully paid initial training and onboarding, with continuous learning opportunities through a company "university."
• Schedule: Full-time (40h/week); rotational shifts between Monday–Friday (08:00–20:00) and weekends (08:00–16:00).
• Benefits Package: Includes health and life insurance, Multisport card, transport allowance, corporate discounts, and bonuses for important life events.
• Career Growth: Professional development and career navigation programs to map out your long-term growth.
• Environment: Join a multicultural team with a progressive company culture and regular company events.

Are you a proactive communicator ready to launch your career in Sofia? Apply today to join the Slovenian-speaking team!