Danish and English Speaking Solutions Consultant | Digital Services & Ecosystem | Sofia

Job Description

We are recruiting Danish and English-speaking Solutions Consultants for an exciting project supporting the world's largest search engine, based on-site in Sofia, Bulgaria, in partnership with a leading global digital solutions provider.
In this role, you will deliver consultative customer care and non-technical troubleshooting for a widely used digital consumer ecosystem (including digital app stores, payment gateways, family sharing services, and media subscriptions). You will assist Danish-speaking users in navigating account settings, digital transactions, and content access, ensuring an outstanding customer experience at every step.

Your Role

• Deliver expert customer care and solutions in Danish and English across multiple channels, including phone, email, and live chat.
  
• Resolve inquiries regarding digital product ecosystems, mobile app marketplace transactions, digital wallet payments, family accounts, and digital media access.
  
• Handle account, subscription, billing, and content issues within established service level agreements (SLAs).
  
• Guide users through structured diagnostic processes and knowledge bases to achieve prompt first-contact resolutions.
  
• Maintain high standards of call quality, ticket handling efficiency, and customer satisfaction (CSAT) metrics.
  
• Master internal CRM tools, administrative panels, and ticketing workflows.
  
• Collaborate closely with team members and specialists to share best practices, update procedural knowledge, and escalate complex cases.
  

Your Qualifications

• Fluency in Danish (native or near-native level) with strong verbal and written skills.
  
• Working proficiency in English (B2 level or higher) for internal communications, technical systems, and onboarding.
  
• Strong customer-first mindset with high active listening, empathy, and clear explanatory skills.
  
• Ability to learn and adapt quickly to updated digital platform workflows, product policies, and CRM software.
  
• Sound problem-solving abilities and composure when handling customer escalations or time-sensitive inquiries.
  
• Previous experience in customer support, digital products, helpdesk, or contact center operations is an advantage.
  
• Availability to work on-site in Sofia across rotating shift schedules covering Monday through Sunday.
  

The Offer

• Work Location & Schedule: On-site in Sofia, Bulgaria, operating full-time (40 hours per week) on a rotational schedule (Monday to Sunday, shifts scheduled between 09:00 and 22:00).
  
• Compensation & Food Allowance: Competitive base salary accompanied by a monthly food voucher allowance.
  
• Health & Benefits: Comprehensive additional health insurance coverage and access to a flexible corporate perks platform with 50+ customizable benefits and services.
  
• Relocation Package: Complete relocation package for eligible international candidates moving to Sofia, including airport pickup, flight reimbursement, up to 21 nights in a hotel, dedicated assistance finding permanent housing, and a relocation bonus of €1,500 (paid in two installments).
  
• Training & Onboarding: Fully paid initial training program with ongoing professional development and coaching.
  
• Culture & Growth: Modern, vibrant multinational office environment with lucrative employee referral programs and structured pathways for career progression.