Danish-Speaking Customer Support Associate – Telecommunications

Job Title: Danish-Speaking Customer Support Associate – Telecommunications
Location: Sofia, Bulgaria (Fully On-site)
Employment Type: Full-time, 40 hours per week
Schedule: Fixed schedule (Monday–Friday, 10:00–19:00, No weekends)

About the Role

Join a global customer experience team in Sofia supporting a major international telecommunications brand. As a Danish-Speaking Customer Support Associate, you will handle inbound customer inquiries across multiple channels—focusing purely on customer support, problem resolution, and service assistance with zero sales or upselling required.

Key Responsibilities

• Inbound Customer Assistance: Respond to Danish-speaking customers via phone, email, chat, and digital channels.
  
• Telecom Service Support: Assist users with SIM card activations, account top-ups, roaming inquiries, and general telecom service questions.
  
• First-Contact Resolution: Troubleshoot service issues efficiently to resolve customer concerns on the first interaction wherever possible.
  
• Accurate Documentation: Maintain accurate customer logs and case details in internal systems and CRM tools.
  
• Process Compliance: Follow established quality standards and procedures to deliver consistent, empathetic, and professional support.
  

Candidate Qualifications

• Languages: Danish proficiency at B2 level or higher, alongside solid professional English (B2 level or higher).
  
• Education: Minimum high school diploma or equivalent (undergraduate/graduate background welcome).
  
• Technical Skills: Good computer literacy with the ability to navigate multiple systems and tools simultaneously.
  
• Soft Skills: Excellent verbal and written communication, strong problem-solving abilities, and a customer-first mindset.
  
• Location & Hours: Availability to work on-site in Sofia, Bulgaria, on a fixed Monday-to-Friday schedule.
  
• Bonus Assets: Previous experience in customer service, contact centers, telecom, or CRM tools is an advantage (though comprehensive paid training is provided).
  

What We Offer

• Fixed Work Schedule: Enjoy weekends off with a stable Monday-to-Friday schedule (10:00–19:00).
  
• Non-Sales Environment: Pure customer service and technical guidance—no sales targets or upselling.
  
• Comprehensive Relocation Package: Accommodation support (temporary hotel stay) plus financial relocation allowance for eligible candidates moving to Sofia.
  
• Benefits Package: Additional health insurance, monthly food vouchers, and performance-based bonuses on top of a competitive base salary.
  
• Paid Professional Training: 3 weeks of intensive initial training (conducted in English) followed by accreditation and ongoing skill development.
  
• Multicultural Environment: Work within an international, supportive team at a industry-leading customer management firm.