Dutch-speaking Customer Support Advisor

Dutch-Speaking Customer Service Advisor (Athens or Remote within Greece)

About Us

We are Kats Recruitment, proudly collaborating with a dynamic, multilingual customer-service centre in Greece delivering high-quality support for Dutch-speaking markets. Join our multicultural team either in Athens or fully remote within Greece and become a key voice in our Netherlands & Belgium-facing service operations.

‍ Role & Key Responsibilities

• Provide professional support to Dutch-speaking customers (phone, email and possibly chat) covering general enquiries and service issues.

• Handle customer interactions with clarity, empathy and accuracy.

• Log cases in the CRM system, follow up on outstanding issues and ensure closure with high satisfaction.
• Use internal systems and knowledge-bases to troubleshoot, escalate when needed and feedback process improvement ideas.
• Collaborate with team members, meet quality and productivity targets, and maintain service standards consistently.

Requirements

• Native or C2-level Dutch.

• Fluent English (minimum C1).

• Previous customer-service experience (preferably 1+ years in a contact-centre or multilingual environment).

• Excellent oral and written communication skills in Dutch and English.

• Strong computer literacy: comfortable working with CRM systems, knowledge bases and multiple applications simultaneously.
• Flexible, dependable, results-oriented and able to work in a team as well as independently.
• Location: based in Greece (remote anywhere in the country or willing to relocate to Athens).
• We can only proceed with EU citizens or individuals holding a valid EU work permit for Greece.

What We Offer

• Permanent full-time contract in a high-quality support environment.

• Competitive salary package aligned with language-specialist roles.

• Paid training program plus ongoing professional development.

• Remote work option (anywhere in Greece) or office-based in Athensyour choice.
• Multicultural, friendly team with genuine growth and career-path opportunities.
• Supportive work culture, modern systems and an employer who values language-skills and service excellence.

Why Join Us?

If youre a Dutch-speaker who thrives on helping customers, enjoys working in a vibrant international environment and wants the flexibility of remote work or a base in Athens, this is your opportunity. Bring your language skills to life, work with likeminded people and build your career in the heart of the Mediterranean.
Let Talent Flow. Let Careers Grow.