German Speaking Banking Customer Care - Hybrid work model

German Speaking Banking Customer Care Specialist

Location: Szczecin, Poland
Hybrid position (office + remote)

Introduction

We are looking for a professional and customer-oriented German Speaking Banking Customer Care Specialist to join a leading financial services support team in Szczecin, Poland. In this hybrid role, you will assist German-speaking customers with banking inquiries, deliver high-quality support, and contribute to excellent customer experiences. This position is ideal for candidates who enjoy helping customers, solving problems, and working in a structured and supportive environment.

Responsibilities

• Serve as the first point of contact for German-speaking banking customers
• Respond to customer inquiries via phone, email, and chat with professionalism
• Provide accurate information regarding banking products, services, and transactions

• Resolve customer issues and escalations efficiently and with empathy

• Accurately document customer interactions and process transaction requests

• Follow internal procedures, compliance rules, and quality guidelines

• Collaborate with internal teams to ensure seamless customer support delivery

Requirements

• Fluent German (C1 level or higher), both written and spoken

• Good level of English (minimum communicative level required)

• Excellent communication and active listening skills

• Strong attention to detail and problem-solving abilities

• Customer-centric mindset with professionalism in every interaction

• Previous experience in banking, financial services, or customer care is an advantage
• Ability to work in the Szczecin, Poland hybrid model as required by the company
• EU passport or valid work permit for Poland is mandatory (we can proceed only with candidates who meet this requirement)

What We Offer

• Competitive salary with performance-based incentives

• Paid training and structured onboarding

• Hybrid working model (office + remote)

• Stable full-time employment

• International and supportive working environment

• Career development and growth opportunities

• Additional benefits in line with company policy

Ready to Apply?

If you are a German speaker with strong communication skills and a passion for helping customers, we would love to hear from you. Apply now and take the next step in your career as a Banking Customer Care Specialist in Szczecin, Poland!