French-Speaking Customer Care Specialist

French-Speaking Customer Care Specialist – Car Subscription Services

Introduction A leading international customer experience provider is recruiting French-speaking Customer Support Advisors for an on-site role in Braga, Portugal. You will support a global mobility and car subscription service that operates in over 70 countries. In this role, you will be the primary point of contact for customers, ensuring a professional and high-quality service experience across various reservation and billing topics.

Your Role * Customer Support: Assist customers via phone and email in a professional, service-oriented manner.

• Subscription Management: Manage reservations, changes, and cancellations for car subscriptions.
• Financial Queries: Handle billing and payment-related inquiries with accuracy and efficiency.
• Service Information: Provide clear and relevant information regarding car subscription options and service modalities.
• Data Management: Accurately collect and register customer information in internal systems for full traceability.
• Brand Loyalty: Process incoming contact requests promptly to maintain customer trust and long-term loyalty.

Your Qualifications * Languages: Native or C2-level proficiency in French (spoken and written).

• Communication: Strong communication skills with a customer-focused and empathetic mindset.
• Technical Skills: Comfortable working with digital tools, internal platforms, and managing data with high attention to detail.
• Experience: Previous experience in customer support or a service-oriented role is an advantage.
• Attributes: Reliable, organized, and capable of managing customer interactions independently.
• Precision: Ability to handle sensitive billing-related topics with accuracy.

The Offer * Location: Modern office facilities in Braga, Portugal.

• Contract: Full-time employment with stable, long-term career potential.
• Health & Benefits: Private health insurance available from Day 1 (with a monthly contribution) and free after 6 months of service.
• Environment: Supportive, international working environment with a strong focus on professional training and service quality.
• Culture: Join a multicultural team within a progressive company culture.

Are you ready to drive customer satisfaction in the mobility sector? If you are a French speaker with a passion for service excellence, apply today to join the team in Braga!