German Speaking Customer Support – Online Banking & Digital Finance

German Speaking Customer Support – Online Banking & Digital Finance

Location: Greece – Athens On-site  (Relocation Mandatory)

Professional Financial Services in a Modern Digital Landscape

We are seeking a meticulous German-speaking Digital Banking Specialist to join our growing financial services team. As the fintech sector continues to expand, we provide a professional and secure environment where your expertise helps customers from Germany, Austria, and Switzerland navigate the future of banking. Based in Greece, you will join an international hub of professionals who enjoy a high quality of life, 300 days of sunshine, and a culture that perfectly balances a rewarding career with leisure.

Key Responsibilities

• Account Management: Assist German-speaking clients with account opening, identity verification (KYC), and the management of digital assets.
• Transaction Security: Monitor and resolve inquiries regarding international transfers, payment processing, and card security (blocking/unblocking).
• Technical Assistance: Support users with mobile banking app navigation, two-factor authentication (2FA), and digital wallet integrations.
• Compliance & Fraud Prevention: Identify and report suspicious activity while guiding customers through security protocols with professional precision.
• Problem Resolution: Resolve billing discrepancies and service-related concerns with a calm, empathetic, and solution-oriented approach.

Requirements

• Language: Native or C2-level German and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Professionalism: A detail-oriented mindset with the ability to handle sensitive financial data.
• Experience: Previous experience in banking, fintech, or insurance is highly preferred.
• Skills: Strong communication skills and the ability to explain complex financial terms clearly.

Relocation & Benefits

• Premium Relocation Package: Paid flight to Greece and 4 full weeks of hotel accommodation upon arrival to ensure a stress-free transition.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) and performance-based incentives.
• Professional Development: Comprehensive paid training in financial regulations and digital banking tools, private health insurance, and structured career growth.
• Lifestyle: Enjoy a lower cost of living, world-class fresh food, and a work-life balance that allows you to explore the history and natural beauty of Greece.

Join Our Team

Advance your career in the fintech industry while living in one of Europes most beautiful and sun-drenched destinations. Submit your application today to start your professional journey with us in Greece.