To perform a primary and single point of contact between users and related owner teams in an IT organization. 1st line IT support across all areas of the business units.

Description

• Act as a single point of contact (SPOC) for IT Support and communicate with backend teams.
• Use a tracking solution for all incoming service request
• Automated ticket tracking, routing and email notifications
• Basic Incident Management and Problem Management
• Offers some limited integrations with other IT Service Management Processes
• Some areas/applications supported by specialty groups outside of the help desk
• Provide level 1, 2 support and pass incident ownership if escalation is needed
• Problem resolution and escalation procedures
• Managing the Knowledge Base
• Adhering to Service Level Agreements (SLAs)

Requirements

• IT Related Degree
• Fresh graduate also welcome
• Experience in a Bank Service Desk environment
• Professional and polite telephone manner.
• Customer focused with the ability to communicate at all levels.
• Self-motivated with the ability to work under pressure

WHO WE ARE

Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.
  
• A dynamic and challenging work environment in the banking sector.
  
• Commitment to your personal and professional development.
  
• A diverse and international team fostering inclusion.
  
• Engaging in company and team events.
  
• Immediate responsibility and impact in a fast-evolving global bank.
  
• Comprehensive benefits include health insurance and ongoing learning and development opportunities.