Understanding of customer satisfaction with service centric minded. Delivering a high level of customer service with an online solution. The main duty of CCSD Assistant will be responsible for protecting customer data and updating as per request. Handling customer KYC & CIF updates related in different channels such as Internet website / outbound calls, email and various systems as per daily productivity target and guidelines.

• Handle KYC/ CIF update request, branch queries, requests and complaints via any channel (Email / Web based interactions in addition to Phone Calls)
• Answer all tickets according to standard operating procedures and following process scripts.
• Follow up and resolve Branch visited customer complaints regarding KYC/CIF update request.
• Provide branch requests with accurate product and service information and proper call handling soft skills.
• Up to date learning and research requiring information using available resources provided Identify, highlight and escalate priority issues and VOCs to Superior.
• Escalate or route calls to appropriate superior when necessary.
• Able to hit the daily productivity target basis on duty assigned per channel.
• Effective knowledge and usage of systems used in resolving branches requests or complaints.
• Work with a positive mind set, respect and teamwork.
• Flexible to work on-shift assignments if required.

WHO WE ARE
Since 2017, KBZ Bank has undergone a significant transformation to become Myanmar's leading digital and mobile-first bank. Our initiatives have included restructuring leadership, enhancing risk management, and improving transparency. Notably, we launched KBZPay in 2018, a mobile wallet now serving over 10 million users, greatly expanding financial inclusion. Recognized for our governance and inclusion efforts, we continue to drive growth and accessibility in Myanmar's banking sector.

WHAT'S IN IT FOR YOU:

• Rapid growth opportunities with a steep learning curve.

• A dynamic and challenging work environment in the banking sector.

• Commitment to your personal and professional development.

• A diverse and international team fostering inclusion.

• Engaging in company and team events.

• Immediate responsibility and impact in a fast-evolving global bank.

• Comprehensive benefits include health insurance and ongoing learning and development opportunities.