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158 Open positions

Assistant Data Analyst

Yangon, Myanmar

Description:

Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations Compile and analyze statistical data Desire to improve current processes by studying current practices Understanding banking product and process is a plus Use online market research and catalogue findings to databases Remain fully informed on market trends, other parties researches and implement best practices Preparing the test cases and involve in UAT testing …

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Customer Service Representative

Yangon, Myanmar

Description:

Able to work in the assigned branches to improve the branch customer service standards and travelling to nationwide Responding to customer inquiries, resolving customer complaints through identification of problems, suggesting the best solution, and following up to ensure resolution Documenting customer interactions at the branches Providing technical support as mBanking, KBZPay application installing Upselling and cross-selling throughout KBZ products to walk-in customer Coordinating with Branch operations to ensure that a …

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Service Ambassador Manager

Yangon, Myanmar

Description:

Work closely with SAM in all Service Ambassador -related projects that require support. Monitor quality of customer services and customer satisfactions levels by conducting SAs Daily and weekly report, and survey to ensure achievement of service quality targets. Assist in new service roll outs to ensure associate and client readiness Conduct Service Ambassadors training and coaching routines to ensure SA have skills necessary to deliver a superior customer experience. Drive …

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Service Quality Performance and Data Specialist

Yangon, Myanmar

Description:

Responsible for monitoring and improving the quality of service, and; translating customer experience management strategy into an effective program or process enhancement to improve customer experience and service quality; To work closely with other departments to implement strategic ideas and service improvement campaigns within the branches Collect and organize large sets of data from various sources, ensuring accuracy and completeness. Cleanse, transform, and validate data to prepare it for analysis. …

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Administrative Coordinator

Yangon, Myanmar

Description:

The role holder is responsible for handling the accounting process, provides high level administrative support to executives in the workplace, mainly distributing all items and other office duties. Work for Admin department day-to-day operations: oversee and coordinate overall office activities. Answering phone calls & taking messages from respective bank. Delivering stationeries as per requested forms from both of branches from Yangon and branches from respective regional Branches in Myanmar. Entry …

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Card Product Specialist

Yangon, Myanmar

Description:

Card Product specilaist will be an integral part of the team responsible for analysing credit card products' performance, facilitating internal communication, managing customer complaints, and ensuring exceptional customer service. This role will be responsible for executing analytical tasks, supporting communication initiatives, resolving customer issues, and maintaining positive relationships with internal and external stakeholders Under the guidance of Product Manager, Assist in gathering, organizing, and analysing data related to credit card …

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Underwriting Officer

Yangon, Myanmar

Description:

Job Description: The Underwriting Officer is responsible for evaluating, authorizing, and recommending the approval of unsecured credit loans. This role involves analyzing applicants' financial status, creditworthiness, and risk factors to ensure sound lending decisions. The Underwriting Officer will collaborate with internal teams and borrowers to maintain a seamless lending process while upholding company policies and regulatory standards. Key Responsibilities: Assess and approve unsecured credit loans within designated authority limits, referring …

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Consumer Centric Service Desk Assistant

Mandalay, Myanmar

Description:

Understanding of customer satisfaction with service centric minded. Delivering a high level of customer service with an online solution. The main duty of CCSD Assistant will be responsible for protecting customer data and updating as per request. Handling customer KYC CIF updates related in different channels such as Internet website / outbound calls, email and various systems as per daily productivity target and guidelines. Handle KYC/ CIF update request, branch …

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Worker Remittance Manager

Yangon, Myanmar

Description:

Job Purpose: The role holder is responsible for selling products and solutions that are geared towards client needs and to differentiate Foreign Remittance services from competitors offerings, and also contribute to revenue growth and maximizing profits in alignment with KBZs risk policies. Key Responsibilities: Identify, originate, develop and maintain relationships with International remittance partners for foreign remittance service. Engage with the Government Ministry and employment agencies to ensure that KBZ …

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Sales Manager

Yangon, Myanmar

Description:

The role holder has responsible to manage a team to discover and pursue new sales prospects to sell a variety of banking products to Businesses and Merchants. The role holder is also responsible for supporting the banks strategies and initiatives to provide an effective and engaging digital customer onboarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic …

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