Description:
The Call Center Projects Coordinator is responsible for overseeing and coordinating multiple projects within the call center, including call solutions, ticket solutions, Customer 360 view project, CRM enhancements, and omni-channel integration. This role involves ensuring the successful execution of projects, aligning with business objectives, and improving the overall customer service experience. The coordinator will work closely with cross-functional teams to run the processes smoothly and implement best practices. Key Responsibilities: …