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151 Open positions

Center Incharge

Yangon, Myanmar

Description:

Job Purpose: The Center Incharge is responsible for the overall operations and management of the center effectively and efficiently, ensuring smooth functioning and achieving performance targets. This includes managing the staff, providing excellent customer service, maintaining operational efficiency, and adhering to company policies and procedures. This position leads and performs to drive and achieve the targets for all products and services in centre by following properly fully compliance of SOP, …

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Policy and Process Improvement Officer

Yangon, Myanmar

Description:

Job Purpose:  This is a position where the role holder is primarily accountable for driving the delivery of all major projects including new products (processes) process enhancements so that bank can mitigate the error rate due to the process deficiency and gain more internal control. Role holder is also responsible in assistance of innovative products and solutions that are geared towards client needs in order to differentiate products and …

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Product Manager(Worker Remittance)

Yangon, Myanmar

Description:

Job Purpose: The role holder is responsible for the integration, testing and implementation of worker remittance products as well as to assist development of innovative solutions in collaboration with international partners (MTO, Banks, etc.) Key Responsibilities: Assist Head of Product in implementing current and future Worker Remittance product strategies Dealing with Remittance partners to ensure the smoother business collaboration by setting the reasonable commercial agreement between the parties. Develop, test …

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Territory Support Officer

Mandalay, Myanmar

Description:

Job Purpose: This role is responsible to support branch and KBZPay centers internal staff to extend support to end customers with their queries, complaints and requests promptly. They will act as internal helpdesk for all KBZPay related ops support, product info, account provisioning and also other requests as per SOP. Frontline team should be able to do seamless customer interactions/resolve their walking customer /agent/merchant issues with the help of TSO. …

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Transaction Management Officer

Yangon, Myanmar

Description:

Job Purpose: This role is mainly responsible for monitoring and preparing the KBZPay transaction statements within the SLA by ensuring 100% accuracy and and maintaining daily reports for the Legal team. Key Responsibilities: Monitor handle daily transaction which are received from Legal team by meeting SLA Prepare transaction statements in accordance with the service parameters, policies and standard operations procedures (SOP) by ensuring zero error and in a timely manner …

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Operation Training Specialist

Yangon, Myanmar

Description:

Job Purpose: The objective of this role is to create and implement training programs for the KBZPay Ope  ration Function, aimed the improving employees soft skills and competencies through the product, process and system knowledge necessary for job enlargement, job enrichment, improve the performance in order to attain higher customer satisfaction, productivity and collaboration of cross-functional teams. Key Responsibilities: Collaborate with other internal teams and senior management to determine …

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Technical Support Officer

Mandalay, Myanmar

Description:

Job Purpose: This role is responsible for overall technical support to KBZPay Operations Function run the operation smoothly. Timely managing all IT, Tech support related task in close coordination with partner. Key Responsibilities:  Check and monitor Technical erros and issues relating with App Portals and provide first level resolution. Provide technical support to team members regarding portal issues, network issues and all the related tech side issues. Diagnosing and …

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Senior KYC Quality Assurance Officer

Yangon, Myanmar

Description:

Job Purpose: The role is responsible to ensure all KBZPay verification process, lending documentation processes are followed in sync with regulatory compliance. This role monitors KYC process by conducting regular audits system check, and by aligning with current SOPs and BRDs. Reviews KYC processes, eliminate verification errors, improve customer experience and maintain quality score. Key Responsibilities: Review SOP flow and ensure all steps are followed by KYC/lending team. Identify process …

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Sales Manager (Payroll)

Yangon, Myanmar

Description:

The role holder is responsible for supporting effectively business development and sales operations for payroll by developing the sales strategy and identifying, originating and pursuing new business opportunities to enable achievement of customer acquisition, market share, revenue and profit targets. The role holder is also responsible to support for developing and maintaining healthy relationships with a network of key clients, championing and driving the implementation of sales and customer care …

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Product Service Officer

Yangon, Myanmar

Description:

ခွင့်ပြုပြီးချေးငွေဖိုင်များအတွက် ချေးငွေပြန်လည်ပေးဆပ်မှုများကို ထိရောက်စွာကြီးကြပ်ဆောင်ရွက်ခြင်း၊ ချေးငွေပြန်လည်ပေးသွင်းရန်သတ်မှတ်ရက်ထက်ကျော်လွန်နေသည့်ချေးငွေ အကောင့်ပိုင်ရှင်များအား လစဉ်ငွေပေးသွင်းရန် တောင်းခံခြင်း၊ ချေးငွေရယူထားသော Customer များအား ၎င်းတို့သိလိုသောကိစ္စရပ်များအား အသေးစိတ်ပြန်လည်ဖြေကြားပေးခြင်း နှင့် ဌာနအတွင်းလိုအပ်သောနေရာများတွင် ပါဝင်ကူညီဆောင်ရွက်ပေးရမည်။ လစဉ်ကြေးပေးသွင်းမှုအခြေအနေအား နေ့စဉ်စောင့်ကြည့်ခြင်း၊ လစဉ်ကြေးပေးသွင်းရန် စေ့ရောက်သည့်နေ့တွင် ချေးငွေပုံမှန်ပေးသွင်းနိုင်ရန်အတွက် Customer ထံကြို တင်အသိပေးအကြောင်းကြားခြင်း၊ ချေးငွေပျက်ကွက်မှုများလျှော့ချရန် နည်းလမ်းရှာဖွေခြင်း၊ လစဉ်ကြေး ပြန်လည်ကောက်ခံမှုများပြုလုပ်ရန် Overdue/Delinquent Accounts များအားနေ့စဉ်စစ် ဆေးခြင်း၊ Delinquent Customer အားပျက်ကွက်နေသည့် လစဉ်ကြေးများနှင့် ပတ်သက်၍ အကြံပေးခြင်းနှင့် ငွေ ပေးသွင်းနိုင်မည့် နည်းလမ်းများအား လမ်းညွှန်ပေးခြင်း၊ သင့်လျော်သောငွေပေးချေမှု အစီအစဉ်များကို ညှိနှိုင်းပေးခြင်း၊ Delinquent Customer များအား လိုအပ်ပါက တရားဥပဒေနှင့်ပတ်သက်သောကိစ္စရပ်များအား အသိပေး အကြောင်းကြားခြင်းနှင့် လုပ်ငန်းစဉ်များအားအသိပေးခြင်း၊ ချေးငွေပျက်ကွက်နေသော Customer ၏နေအိမ်များသို့ သွားရောက်စစ်ဆေး၍ တွေ့ရှိချက်များအား မှတ်တမ်းတင်ခြင်း၊ Customer များ၏ငွေပေးသွင်းသည့်မှတ်တမ်းများအားထိန်းသိမ်းခြင်း၊ ဌာနမှထုတ်ပြန်ထားသော ချေးငွေကြီးကြပ်ခြင်းလုပ်ငန်းစဉ်များအား Customer များနှင့် သက်ဆိုင်ရာ ဌာန များသို့ရှင်းပြပေးခြင်း၊ 

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