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158 Open positions

Contact Center Technical Lead

Yangon, Myanmar

Description:

We are looking for an experienced Contact Center Technical Lead position, All technical matters company wide and manage our technical support team and l work collaboratively with clients/users, the development team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner. Provide guidance and insight to upper management and procure buy-in Report progress, including any changes made to plans and production, and …

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Assistant Merchant Engagement

Yangon, Myanmar

Description:

To build strong relationships with our KBZPay/POS/E-commerce merchants. You will be part of a team that specializes in merchant engagement and merchant care. The job requires you to provide product training, after-sales service to merchants and ensure merchants have the necessary POSM materials and have full knowledge to operate the POS terminals and KBZPay partner app. Be part of a team to engage merchants for both KBZPay and/or POS/E-Commerce. Provide …

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Head of Digital Channel Management

Yangon, Myanmar

Description:

Head of Digital Channel Management will formulate & execute the strategic growth initiatives of both Digital Banking and KBZPay to enhance customer engagement, loyalty, and satisfaction Strategic Initiative Development: Formulate and execute overall strategies to boost customer onboarding, engagement, retention, loyalty, and lifetime value in Digital Banking & KBZPay, focusing on financial growth and feature adoption. Customer Insights & Analytics: Conduct comprehensive analyses of customer profiles, behaviors, and segmentation by …

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UAT Analyst

Yangon, Myanmar

Description:

To coordinate UAT team members and perform UAT for the successful release of new application version in time to meet with end-user requirements Working with cross-disciplinary teams including product, design, and technology and service delivery teams with a focus on the digital line of mobile wallet platforms. Assisting in the planning, creation and execution of manual tests cases, test scenarios for product/service releases, verify test cases created by other team …

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Business Analyst (Core Banking)

Description:

Business Analyst needs to manage and participate in the planning, system analysis and requirement, design, integration and testing, training, implementation for a Project and BAU. The role holder also needs to assist business team for operation and maintenance. Description Communicate with internal stakeholders from business and functional departments and external stakeholders to understand the requirements for a product / process system. Analyse and evaluate current system process, interfaces and workflow …

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Head of monitoring and service desk

Description:

To monitor critical IT object of technology and make sure banking services are operational.Also Design and develop monitoring system that need by operation.Make sure that Level1 technology support is effective and solve the issue within defined OLA, Define and improve the incident process flow in technology. Description Leadership and Management: Lead and mentor the IT monitoring and support team, fostering a culture of excellence and continuous improvement. Develop and implement …

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Project Manager

Description:

Description Project Manageable in Digital Banking Platform and Solution , Consultant and Banking Domain Knowledge Experience Perform PM role and able to work both hands-on dashboard build from confluence and presentation slides with seamless and automated access to various data points. Project Manageable skills in tools such as Jira like Project Manageable Tool. Must be hands-on, excellent in communication, working smart and autopilot, self driven in getting things done, result …

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Team Leader - Inbound

Yangon, Myanmar

Description:

A Team Leader, often known as a supervisor or a Team Manager, is responsible for managing a team of advisors. The Team Leader's responsibilities are to ensure i ndividual advisors are performing against targets, while reviewing their performance and coaching them to do so. Flexible to work on-shift assignments if required. Analysis of Customer Satisfaction vs. Dissatisfaction. Create an inspiring team environment with an open communication culture. Set clear team …

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Customer Service Officer, Inbound

Yangon, Myanmar

Description:

Confers with customers by telephone to provide information about Bank products or services, and execution of transactions. Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints. Resolves customers complaint through identification of problems, suggesting best solution and following up to ensure resolution. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Keep abreast of product …

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Payment Support Technician

Yangon, Myanmar

Description:

The role holder is responsible for operation technical support, testing for new release/fix and project, Troubleshooting the issue and reporting. Description Performing to simulate the issues and testing to issue cases in UAT and Pre-Production environment before deployment to release in Production. Troubleshooting the issue and fixing related card network systems Troubleshooting (Visa,MasterCard,MPU,CUP,JCB) Network Connection Issue Providing necessary data and log to check the issues for vendors and deploy the …

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