e-Store Operation Analyst

At Kelly, we are dedicated to connecting talent with the world of work in a way that enriches their lives, while providing companies with talented individuals who drive innovation and growth. With more than 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for outsourcing human resources, operational, and administrative processes.

• Salary: $33,000 gross per month.
• Schedule: Monday to Thursday: 8:30 am – 6:00 pm.
  Friday: 8:30 am – 4:00 pm.
• Work model: Hybrid.
• Location: Polanco, Mexico City, CDMX.

Main Responsibilities:

• Analyze the root cause of open items generated by e-commerce operations and manage processes to resolve them.

• Analyze the e-commerce platform (Hybris) to reduce interface errors with ERP (NERP).

• Manage the payment gateway portal.

• Manage solutions to clear open items.

• BPO administration for eStore operations, including personnel control, payroll, invoice validation, and tracking of new or replacement positions.

Requirements:

• Degree in Accounting or Business Administration.

• 2+ years of experience in administrative roles and/or eCommerce support.

• Experience in the eCommerce field (desirable).

• Experience managing eCommerce platform back offices (Hybris, VTEX, Shopify, WooCommerce, etc.).

• MS Office experience (Excel is a must).

• SAP SD AR module knowledge.

• Strong analytical skills.

• Proactive mindset.

• Intermediate English level (B1–B2), both written and spoken.

We Offer:

Legal benefits:

• 30 days of Christmas bonus (aguinaldo).

• 12 vacation days starting from the first year.

• 25% vacation premium.

• $1,300 monthly grocery vouchers.

• Life insurance of $120,000.

Kelly is an equal opportunity employer. We promote a diverse and inclusive work environment where all individuals are valued and respected.