Job Description:
Job Title:
Contact Center Agent – German Speaker
Job Summary:
We are looking for a fluent German-speaking Contact Center Agent to join our customer support team. The role involves handling customer interactions through inbound/outbound calls, live chat, and emails, while ensuring a high level of customer satisfaction and service quality.
Key Responsibilities:
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Handle customer inquiries via phone calls, live chat, and email in a professional and timely manner
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Provide accurate information and resolve customer issues efficiently
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Document all customer interactions clearly in the system
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Follow company policies, procedures, and quality standards
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Escalate complex issues to the relevant team when needed
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Maintain a high level of customer satisfaction and service quality
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Meet individual and team performance targets (KPIs)
Requirements:
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Fluent/Native German (spoken and written)
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Good command of English is an advantage
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Previous experience in a contact center or customer service role is preferred
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Strong communication and problem-solving skills
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Ability to multitask across calls, chat, and email channels
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Customer-focused attitude with attention to detail
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Ability to work in shifts (if applicable)