Initiative Owner Secured Written Customer Interactions Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Initiative Owner for Secured Written Customer Interactions. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise to dynamic environments and contributing to the transformation of customer written interactions within a major financial institution.

Responsibilities:

• Take autonomous ownership of the initiative according to Agile practices.
• Understand, clarify, and formalize the scope of the initiative, ensuring all stakeholder needs are covered, simplifying and optimizing where possible, and maintaining overall coherence.
• Define the strategy and market vision for the initiative.
• Elaborate on the value and determine initiative KPIs.
• Identify and document the different deliverables required, prioritize them (backlog management), and propose a validated delivery roadmap.
• Collaborate closely with the Cluster Product Owner, contributing teams, architects, security, regulatory and risk instances, and IT colleagues.
• Manage and support Product Owners/Operational Owners during ideation and refinement of deliverables.
• Align with group guidelines to bridge with the group’s Opti-channel strategy.
• Monitor and report on progress, delivery, risks, dependencies, KPIs, and quality.
• Document and initiate budget requests, monitor budget use.
• Ensure transparent and persuasive communication with middle and senior management (C-level).
• Monitor and report on progress regarding delivery, status, risks, issues, and generated value.

Agile Requirements:

• Demonstrate a positive attitude and pragmatism.
• Show a thirst for knowledge, with a focus on learning, adapting, and knowledge sharing.
• Prioritize team success over individual achievement.
• Embrace feedback and continuous improvement.
• Contribute to cross-functional teams, taking on roles beyond your primary discipline as needed.

Required Skills and Experience:

• 10 years of professional experience, with 5+ years in program and project management, focusing on strategy, priorities, time, budget, and dependencies, while keeping business and customer interests central.
• Technical and functional understanding to interact with architects, developers, and experts.
• Experience in program/project management, strong analytical skills, ability to break down complex issues, and draw conclusions from evidence and assumptions.
• Ability to collaborate and influence, with strong stakeholder management and customer centricity.
• Familiarity with augmented messaging solutions, AI, and digital solutions is preferable.
• Banking experience is an asset.

Soft Skills:

• Ability to thrive in a complex, constantly changing environment.
• Establish and maintain relationships across all organizational levels.
• Identify and manage risks/issues, motivate teams and stakeholders.
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong presentation skills for various audiences, including senior management.
• Proactive, autonomous, committed, and perseverant.
• Solid analytical and synthesis skills, results and delivery-oriented.

Keys to Success:

• Ownership and accountability for delivery initiatives/portfolios.
• Flexibility, adaptability, and stress resistance.
• Executive presence and strong leadership attributes.
• Business acumen, analytical and problem-solving skills.
• Excellent communication skills and passion for leading change.

Languages:

• Dutch: Fluent
• French: Fluent
• English: Mandatory

Education and Certification:

• Master’s degree required.
• Mandatory certification in program/project management and change management frameworks (e.g., Agile, Prince2, ITIL, ADKAR). Agile is the methodology currently used.

Work Model:

• Expectation: 50% on-site and 50% homeworking.

Why Join Keystone Solutions?

• As a consultant, you will work on-site at leading organizations, embracing the identity of a K-Stone and bringing our core values to every engagement.
• Experience a wide variety of dynamic projects and challenges across different client environments.
• Accelerate your professional development with broad learning opportunities and exposure to innovative solutions.
• Benefit from a framework that supports your ambition and career growth.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.