Operations Officer Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Operations Officer within the Client Service Center. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

Mission Context:

The mission focuses on addressing customer complaints with accuracy and within a reasonable timeframe, balancing client satisfaction with business interests. The client is currently facing a significant backlog of complaints, primarily related to fraud cases, and aims to resolve them efficiently.

Responsibilities:

• Ensure the processing of fraud-related complaints
• Thoroughly analyze complaints and gather all supporting evidence
• Provide the customer with a comprehensive and appropriate response
• Act as a point of contact towards internal and external clients
• Guarantee business continuity and customer satisfaction

All these responsibilities will be carried out under Keystone Solutions’ consultancy model, offering you the opportunity to work in dynamic client environments.

Language Requirements:

• Dutch: Fluent
• French: Fluent
• English: Basic knowledge

Education:

• Bachelor or Master degree

Certification:

• Not applicable

Travel:

• Not applicable

Telework:

• Expectation: 50% on site & 50% homeworking

Required Experience / Knowledge:

• At least 3 years of relevant experience

Technical Experience:

• Mandatory: Good expertise in MS Office, familiar with various IT tools
• Preferable: Proficiency in tools such as TPX and Herodote is a significant advantage

Business Experience:

• Mandatory: Working knowledge of banking products such as accounts, cards, and banking applications
• Preferable: Strong interest in finance and banking products; prior experience in a complaints department and/or bank branch is an advantage

Soft Skills:

• Analytical mindset
• Strong written communication skills, empathy, and customer orientation
• Able to work independently
• Stress resistant and flexible
• Problem-solver
• Accuracy and precision, quality-minded

Why Join Keystone Solutions?

• Consultancy Nature: Embrace your identity as a consultant, working on-site and making an impact in diverse client settings.
• Dynamic Projects: Experience a variety of challenges across different client environments, ensuring no two days are the same.
• Turbo-Charged Learning: Accelerate your professional development and broaden your expertise through exposure to multiple projects and industries.
• Skyrocketing Ambition: Grow your career within a framework that values ambition and supports your upward trajectory.
• K-Stone Values: As a K-Stone, you bring our core values to every engagement, making a difference for clients and colleagues alike.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.