Group Life Policy Servicing Administrator

Mission Overview:

We are seeking a Group Life – Policy Servicing Administrator for a consultancy mission at a client site, representing Keystone Solutions. This role involves providing backfilling support and ensuring the efficient processing of affiliated member files in accordance with established procedures and applicable regulations.

Expected Deliverables:

• Complete processing of affiliated member files in accordance with procedures and applicable regulations.

Role & Responsibilities:

• Manage existing contracts and modify them if necessary, in compliance with legal, fiscal, and internal regulations.
• Properly analyze customer and broker requests via email and phone.
• Process requests quickly and efficiently and ensure follow-up with clients.
• Ensure follow-up on communications and process the information provided by relevant organizations.

Expected Profile:

Knowledge:

• Knowledge of coverage types: life, death, disability, hospitalization.
• Understanding of how group insurance contracts work.
• Knowledge of regulations related to extralegal benefits and taxation.
• Knowledge of relevant processes.

Competencies:

• Clear communication: Effectively communicate with clients and brokers to ensure transparency, accuracy, and mutual understanding.
• Case management: Handle multiple files simultaneously while respecting legal deadlines and prioritizing tasks appropriately.
• Use internal tools to input and track files (Excel, Word, Outlook, central/mainframe systems).

Mindset:

• Service-oriented with empathy.
• Attention to detail and accuracy.
• Proactive.
• Flexible.
• Team player and collaborative.
• Solution-oriented.

At Keystone Solutions, we pride ourselves on our consultancy nature, offering dynamic projects that provide turbo-charged learning opportunities. As a

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

Duration: As soon as possible - 30/09/2026 4 months • (full time)

Skills required:

• Attention to detail & accuracy - Level: Advanced - Most recent: Any time
• Case management & prioritization - Level: Advanced - Most recent: Any time
• Client & broker communication - Level: Advanced - Most recent: Any time
• Policy / contract management - Level: Advanced - Most recent: Any time
• Regulatory & insurance knowledge - Level: Advanced - Most recent: Any time

Language requirements:

Dutch or French
Level Professional working proficiency