Customer Relations Administrator

Job Title: Customer Relations Administrator
Location: Rayleigh, Essex
Type: Full-Time
Salary: £23 000 - £25 000 per annum.

About Us:

Were Kinect Services, a leading Care, Transport, and Training Service Provider in Rayleigh on a mission, to enrich the lives of every single individual accessing critical Care, Transport and Training services across Essex and beyond.

The Role:

We are seeking a Customer Relations Administrator to join our dynamic team. This pivotal role will serve as the first point of contact for our service users and their families, ensuring a seamless, compassionate, and efficient communication flow.

The successful candidate will play a crucial role in maintaining and enhancing our reputation for outstanding care and support.

Key Responsibilities:

• Act as the first point of contact for clients, their families, and other stakeholders, providing timely and empathetic responses to inquiries and concerns.
• Maintain accurate and up-to-date records of client interactions, preferences, and feedback in our CRM system.
• Coordinate with operational and support teams to ensure client needs and expectations are communicated and addressed promptly.
• Assist in the development and implementation of customer service policies and procedures to ensure a consistent and high-quality service experience.
• Handle complaints and concerns with professionalism and in accordance with company policies, ensuring all issues are resolved to the client's satisfaction.
• Support the management team with reports and insights on customer feedback trends to drive continuous improvement in service delivery.
• Participate in training and development opportunities to enhance knowledge and skills related to health and social care and SEN, further honing your craft as a specialist Customer Relations Administrator.

Essential Skills and Qualifications:

• Proven experience in a customer service or administrative role, preferably within the health and social care sector.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with clients and their families.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office applications and experience with CRM systems.
• A commitment to delivering high-quality customer service and support.
• Ability to work effectively both independently and as part of a team.
• A proactive approach to problem-solving and conflict resolution.

Benefits:

• Pension Scheme.
• Competitive salary.
• Cycle to Work Scheme
• Employee health and wellbeing programme.
• Collaborative and inclusive work environment.
• Employee discount and referral programmes.
• Opportunities for professional growth and development
• Contribution to shaping positive employee relations within the organisation.

Why Join Us?

Join our supportive and dynamic team at Kinect Services, where every day is an opportunity to make a memorable difference in your community!

We're proud to offer continuous training and development, ensuring your growth aligns with our ambitious standards. Along with a competitive salary, you will find immense satisfaction and fulfilment in your role.

At Kinect Services, we uphold a commitment to fair recruitment practices and equal opportunities for all our employees. We strive to create a workplace that's free from discrimination, where everyone, current and potential future employees alike, is treated with dignity and respect.

Armed Forces Covenant - We Are Bronze!

The Armed Forces Covenant (AFC) represents our nation's pledge to uphold fairness for all military personnel and their families. In the UK, businesses endorse this commitment through a covenant, reflecting principles that Kinect embraces as an organisation.

Should you be a Reservist, Veteran or Service Leader, Spouse or Partner, or Cadet Force Adult Volunteer, we are committed to being a defence friendly organisation. We are aiming to gain Silver Status in the near future to further demonstrate our support.

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.