Job Summary:

The NOC Engineer will be responsible for monitoring, maintaining, and troubleshooting our network systems to ensure optimal performance and uptime. This role requires a proactive individual with strong technical skills and the ability to work in a fast-paced environment.

Job Responsibilities:

• Network Monitoring: Continuously monitor network systems using various tools to identify and resolve issues promptly.
• Troubleshooting: Diagnose and resolve network problems, including hardware and software issues, to minimize downtime.
• Maintenance: Perform regular maintenance tasks, such as software updates, hardware checks, and system optimizations.
• Incident Management: Respond to network incidents, manage escalations, and ensure timely resolution.
• Reporting: Generate and analyze reports on network performance, incidents, and trends for management review.
• Security: Implement and monitor network security measures to protect sensitive data and prevent unauthorized access.
• Documentation: Create and maintain comprehensive documentation for network configurations, troubleshooting steps, and operational procedures.
• Collaboration: Work closely with other IT teams and departments to ensure seamless network operations and support.
• Continuous Improvement: Stay updated with the latest industry trends, technologies, and best practices and proactively suggest improvements to enhance network performance and reliability.

Additional Responsibilities:

• Project Support: Assist in network-related projects, including planning, implementation, and testing.
• Training: Provide training and support to junior team members and other staff as needed.

Job Qualifications:

• Bachelors degree in computer science, Information Technology, or a related field.
• NOC Engineer position with 2-4 years of experience
• Strong understanding of TCP/IP, DNS, DHCP, and other network protocols.
• Proficiency in using network monitoring tools like Nagios, Zabbix, SolarWinds, or PRTG.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong communication skills and the ability to work effectively in a team.

Good To Have: (Certifications or Skill Set)

• CCNA (Cisco Certified Network Associate)
• CompTIA Network+
• Other relevant certifications in networking or security.