Orlando, FL, United States
Desktop Technician Support - Orlando, FL
Job Description:
1099 Independent Contractor
Length of Contract: 5 Weeks
Exchange Resource Migration needs, five (5) weeks as follows:
- Onsite training for resources - May 6th May 10th
- Onsite migration support May 13th May 17th and May 20th 24th
- Onsite final migration efforts and cleanup May 27th 31st and June 3rd 7th
The schedule would be Monday to Friday 7 am - 3 pm for the migrations. Training would be Monday to Friday as well.
Primary post-migration support for Microsoft 365
Technical Skills
- Troubleshooting and support experience with Windows Client issues and Windows authentication.
- Troubleshooting and support experience with Outlook Client issues.
- General knowledge of email systems. Specific knowledge of Office 365 Exchange Online.
- General troubleshooting skills for client connectivity, networking, and security.
- General troubleshooting skills for Microsoft Authenticator.
- Shows respect to end users and is empathetic.
- Proficient listening skills.
- Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.
- Manages one's own time effectively.
- Comfortable working as part of a team; sharing in the creation and completion of deliverables.
Customer Service Skills
- Shows respect to end users and is empathetic.
- Proficient listening skills.
- Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.
- Manages one's own time effectively.
- Comfortable working as part of a team; sharing in the creation and completion of deliverables.
Additional Information
- Engagement is onsite in Orlando, FL: 6003 Pershing Avenue, Orlando FL. Two additional locations close to the primary site.
- Technicians will be part of the team led by a Customer Project Manager.
- The role does not require bi-lingual capabilities.
Requirements
- Pass the background check.
- Negative drug test.
- US Citizen.
Required Skills:
Connectivity Authentication Deliverables Networking Troubleshooting Security Windows Email Customer Service Training