Technical Specialist

Exciting Opportunity: Become Our Next Technical Specialist!

Join our client's dynamic team at the forefront of hydraulic innovation! In this role, you'll deliver expert technical support and troubleshooting for cutting-edge piston pump systems. If you're passionate about solving complex challenges, thrive on collaboration, and want to work closely with sales, engineering, and customers to drive performance and reliability, this is your next career adventure.

Key Responsibilities

• Customer Support & Troubleshooting
  • Respond quickly to technical inquiries and analyze customer issues to deliver top-tier service.
  • Provide both on-site and remote support and training to customers and internal teams.
• Product & Technical Expertise
  • Assist in selecting, sizing, and configuring piston pumps for various applications.
  • Diagnose product failures, implement solutions, and support inspection, repair, and performance testing.
• Communication & Collaboration
  • Handle incoming calls regarding order status, inventory, pricing, quotes, shipping, and more.
  • Collaborate with Production and Sales Managers to meet customer and operational needs.
  • Relay feedback on product performance and improvements to engineering and R&D teams.
• Additional Duties
  • Maintain current knowledge of the product line, including pricing, delivery schedules, and promotions.
  • Provide timely internal feedback regarding service failures or customer concerns.

Required Qualifications & Experience

• Travel: Ability and willingness to travel up to 35%
• Education: High School Diploma
• Experience: 3+ years working with hydraulics

Essential Skills

• Technical Proficiency:
  • In-depth knowledge of hydraulic principles, fluid mechanics, and piston pump technology.
  • Skilled in using diagnostic and repair tools specific to hydraulic equipment.
  • Capable of interpreting technical schematics, drawings, and specifications.
• Communication & Problem-Solving:
  • Strong analytical and problem-solving abilities.
  • Excellent telephone and email etiquette.
  • Effective verbal and written communication skills with customers, coworkers, and management.