Job Description:
Monitoring Center Operator (24/7 Shifts)
Our 24/7 Monitoring & Management Center in Athens is the operational heart of our services, ensuring continuous supervision, rapid response, and high-quality customer support across multiple advanced systems.
Position Overview
We are looking for responsible, alert, and service-oriented team members to join our 24/7 Monitoring Center in Athens.
This position is ideal for students and graduates who want to gain practical experience in a cutting-edge technology environment, working with CCTV systems, IoT platforms, monitoring tools, and customer support operations.
As a Monitoring Center Operator, you will play a key role in ensuring the smooth operation of our clients' systems by monitoring live alerts, supervising connected devices, supporting customers, and coordinating responses when required.
Key Responsibilities
Monitor and supervise CCTV systems and video surveillance platforms in real time
Monitor IoT devices, sensors, and connected systems through dedicated management platforms
Identify, escalate, and document alerts, incidents, and system anomalies
Provide first-line customer support via phone, email, and digital platforms
Coordinate with technical teams, field teams, and service providers when needed
Maintain accurate records of incidents, events, and actions taken during each shift Follow operational procedures and escalation protocols to ensure service continuity
Support ongoing system performance monitoring and operational reporting
Contribute to maintaining a high standard of service in a 24/7 operational environment
Requirements
Students, recent graduates, or candidates with a first academic degree
Strong sense of responsibility, attention to detail, and ability to stay focused during shifts
Good computer and digital system skills
Ability to work in a shift-based 24/7 environment, including nights, weekends, and holidays when required
Strong communication and customer service skills
Ability to work calmly and efficiently under pressure
Good command of English (written and spoken)
Previous experience in monitoring, customer support, security operations, technical support, or control room environments – an advantage, but not mandatory
What We Offer
Opportunity to work in a high-tech, innovative, and fast-growing international company
Exposure to advanced CCTV, IoT, smart city, and monitoring technologies
A dynamic role with real operational impact
Valuable hands-on experience for students and early-career professionals
Professional training and onboarding
Career growth opportunities in operations, support, and technology environments
A collaborative and professional team atmosphere in our Athens-based Monitoring & Management CenterWho Should Apply
This role is especially suitable for:
University students looking for a flexible and meaningful shift-based job
Graduates interested in technology, operations, customer support, or smart systems
Candidates seeking experience in a modern command-and-control / monitoring environment